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Coast Capital Savings

  1. North Vancouver
  2. North Vancouver Bank

Reviews, get directions and information for Coast Capital Savings

Coast Capital Savings
"COVID-19 Update from Coast Capital. Our branches are experiencing higher than normal wait times. Please note that it may take longer than usual to serve you and we encourage the use of our remote banking options. Thank you in advance for your patience and understanding."
Address: 845 Marine Dr Unit 140, North Vancouver, BC V7P 0A8, Canada
Phone: (604) 517-7000
State: British Columbia
County: Greater Vancouver
City: North Vancouver
Zip Code: V7P 0A8


Opening Hours

Monday: 9:30 AM – 5:00 PM
Tuesday: 9:30 AM – 7:00 PM
Wednesday: 9:30 AM – 7:00 PM
Thursday: 9:30 AM – 7:00 PM
Friday: 9:30 AM – 7:00 PM
Saturday: 9:30 AM – 3:00 PM
Sunday: Closed

Update Info

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Reviews
by FAR THE WORST experience ive ever had! the people are so frustrating and don't have any intentions to help you at all, completely fake and when you make a solid point and are right in any situation they feel stupid and will for ever hold a grudge on you ...what kind of bank holds a government cheque for the amount of 160.00 for 8 days ??? does any bank do this? no of coarse not its only this horrible bank ...i have had many issues with this bank , ive been with them way t6o long and they know me but i did not have my id at one point and they refused to give me any money and wouldn't replace my bank card.....i even showed them my online banking with them and had photos of my id...and THEY KNEW ME I HAVE AKWAYS DEALT WITH THEM!! but still had to make my life harder because its who they are
Don't appreciate Passport like requirement to do Transaction. ID Phone number .. Shoe size
The staff here seem to struggle with the most simple things. Most of the staff are not fluent in english and dont seem to be well trained as they struggle with simple requests, making everything take a long time
Avoid this branch/finance institution. In a recent experience dealing with four members of staff, I have never felt like less of a priority. Selling and buying a home is a stressful time, where dates and deadlines matter. Getting calls back or responses to e-mails had never been more difficult. In dealing with the branch manager Roxana Manolescu, who wouldn't make five minutes for me upon visiting the branch, alternatively she also refused to call me back within the same business day. Dealing with her was less than unpleasant and unwilling to help appease my situation in anyway. She had no concern or empathy for my experience but felt very comfortable quoting fine print from a contract. Despite making every effort to be loyal while renewing my mortgage, Coast has now lost my business forever.
Mortgage coming due - 4 months out. Started receiving emails and when I did not respond they started to call. The second call from a young man. He opened by saying "I can help you avoid penalties only if you renew your mortgage now. This does not go over well with me - I can handle it. But what about those who are less confident and actually get pressured into renewing. This is shameful, coercive and unprofessional business practices. Obviously this attitude comes from the top - it often does. So what is the sense of complaining to the manager or the big boss. Best to go to a regulator. But even then, poor attitude at the top and it will never change - better to walk and tell all your friends to avoid Coast Capital at all costs.
I have been in this branch many times and frankly have no idea why anyone would not be satisfied with service there. When I am reading "worst service" I am thinking they probably went to TD Bank not Coast Capital on Marine Drive. I guess it may help to be nice to tellers. Be nice to people and they will be nice to you. To everyone at this branch: thank you very much for truly great customer service. Always pleasure to visit your branch.
I have applied for a home equity loan three times from Coast Capital Savings and they have disappointed me every time. Usually after waiting an hour on the phone with repetitive music on hold, they finally ask for your information, they send you an email and I reply with the docs, then you wait, and wait, and then you email, no response, wait and then you call, wait an hour on hold, talk to someone and then they tell you they will leave a message for someone else, then you wait, then you try to contact a manager, you wait - one time it took me 2 months to receive a proper response - completely frustrating experience :
I've been with this bank for 3 years and when i opened the account no one had explained that if i used my savings account i would be charged $5 a transaction and i had $495 taken out of my account and i am a single mom and couldn't afford it so i asked them to reverse it and it wont happen again...after a lot of back and forth they finally did i had to cry for them to do so......ever since then 6 months ago they treat me with zero respect and don't give me any service i had gotten from before the mistake with my savings.... i had lost my id and needed a new bank card they refuse to give me one even though they had given me replacement with no id multiple times before ......by FAR THE WORST BANK EVER
I came to close an old account. Carlos was quick and helpful. Everyone I saw come and go while I waited seemed to be happy with service. I think the low review is just some squeaky wheels having a bad day.
I've been to multiple Coast Capital locations throughout LMD and their service was pretty much consistent with other locations. Teller was friendly and helpful. Parking lot layout is awful but not the bank's fault.
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