CIBC Branch & ATM

If I could give 0 stars I would. Customer service is non existent at this branch. They made me go all the way to surrey branch to solve something they had absolutely alllllll the capacity to fix themselves, this was informed by the general manager at the branch in surrey I was forced to go to. The managers are complete and utterly useless, rude and downright careless. You want help? Don’t expect it from them. I did the stupid mistake of even telling them I had issues with my bank card in hopes they could give me a new one, their response was to call the 1800 number. Not I’m sorry you’ve had troubles. Or sorry for the inconvenience. Just call the 1800. Don’t waste your time coming here. They are rude. Arrogant. And the least bit helpful. Take tour business to TD where they THRIVE on customer service.
7 years ago (08-03-2018)

I know every branch has their own limitation of daily cash withdraw for a customer . Therefore I have been 5 branches to get enough cash with super nice attitude. Only this branch told me that we can not give you any cash today. OK, fine. I just wanna tell you guys that is my money!!!!!!!!!!! You do not need to know how I spend it, withdraw MY MONEY PLEASE!!!!!!!!!!
7 years ago (09-02-2018)

The service is terrible and the financial advice is even worse. The financial advisors do not even know the basic RSP or RRIF information. Go somewhere else!!!
8 years ago (08-01-2018)

This goes so much beyond so much more than lies you allowing someone to loosely have my password sent to there phone and steal from me and then after reporting it you allowed it to happen again or You freezing my account during my first Christmas with my family in 7 years on an error that your advisor said only 2 days for the other customers who had been hit by the glitch to have there’s fixed and it took almost a month for me screwing up my income because I could not pay for my advertisement but saying you would have a supervisor call me to speak about compensation for loss of wages that never did and how poorly I was treated by your assistant branch manager Corrine Harmansjah who kept saying she could not do anything but that the lady from head office repeatedly sent instructions on how to fix it and it she was the only one able from the home branch I had to show up to the branch about 6 times after she had apparently fixed it had to go in again where I was spoken to disrespectful and had her grab my hand and card ripping it out of my hands assistant branch manager bravo cibc . But now a supervisor when I explain everything I’ve been through and I ask her why they never compensated me for around $5000 in losses or take responsibility and they threaten to send an account to collections that they had said was going to be converted into monthly payments instead they wanted all of it and I ask what do I need to do just end things and she’s says and I quote “you need to do what you need to do” after I confirm that she told me I needed to kill myself I hang up and oh no it gets better to have 5 police vehicles with officers banging at my door that quickly understood that everything was fine and left tell me to kill myself than tip the cops off where they would find a body eh thanks, Romina Ali another management experience I could’ve lived without literally.I almost forgot when my student banking ended and you guys stole 800 or more by switching me to am extremely unsuitable and expensive account type without my knowledge until I caught on. I think people should know where their hard earned money is safe and where it isn't, don't you?
8 years ago (22-11-2017)

This branch usually has a line up but the customer service is great. The manager I believe her name is amber was wonderful she was helping move the line much quicker.
8 years ago (06-10-2017)