Cineplex Cinemas Empress Walk

I never leave reviews - but such rudeness requires it. Absolutely terrible condescending and combative experience with Daniel the manager? over a question I wish I never asked. My kids got the game credits stuff and the dancing game is so old with the screen barely functional - and all the floor lights out. So none of them could actually use it. I made a terrible mistake of asking if there was any way to get those credits back so that my kids can use them on a game that works.nnIt wasn’t about the eight credits, it was about the attitude I saw not only an approach, but also in handling the matter in a very disrespectful way resulting in him simply walking away. Maybe it’s appropriate to treat people like that, but not paying customers at an entertainment establishment. I understand everybody might have a bad day, but taking it out on the clients and suggesting that they are stupid and incompetent, should not be allowed in such a large change. I came to have a good time with my kids, so will not focus on it, and told him the credits don’t even matter if he had simply smiled and said oh, sorry, yeah, the lights are out but it’s hard to return them. I have no problem, and I told him that right away. I guess those a credit caused this location a reputation because if the manager feels entitled to create a problem, instead of solving one, I sure hope other departments are a lot more sensible.

Located on 3rd floor of empress walk. Not usually super busy :nnConveniently located: steps from TTC North York Centre Station or 3 hrs free validated parking in the underground parking garage.nnPs. The underground parking is off Hillcrest Ave same as Ichiban AYCE for anyone looking to find it. Make sure to validate your ticket entering/before leaving.

PARKING - offers parking validation – up to 3 hours - FREE, 3rd to 4th hour - $1.00, Over 4 hours – Regular Rates. Parking entrance is off of Hillcrest Ave, one block south of Empress Ave.nnImportant: One you get your ticket from the machine, take it with you. Come to the cinemas and there's a machine to VALIDATE YOUR PARKING. Don't forget! You're welcome

This location just wasn’t vibing. Maybe we’re used to locations like queensway and colossus that clearly holds a higher bar. Popcorn was semi-stale. Gummy candy was hard to chew. The biggest disappointment was the armrest in the theatre. It doesn’t fold up! nWouldn’t recommend and probably won’t return.

The theatre itself was fine, staff were great, food was normal cineplex food. Popcorn was a little stale.nnThe seats are why I took off 2 stars. The seats are outdated, don’t lean back with you so you’re forced to sit up super straight, they are a little small, not a lot of elbow/shoulder room. And there isn’t a lot of leg room. I’m short. I’m 5’2 & yet my legs were so cramped.

Directions to Cineplex Cinemas Empress Walk with public transportation

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