CIBC Branch & ATM

Really nice bank, very friendly staff and tellers. The people here have worked hard for my company and personal needs. This is a very new and well kept facility. I like the drive through atm for quick deposits or withdrawls.
8 years ago (07-12-2017)

It's a Bank!! Does everything needed. Great Hours...
7 years ago (02-03-2018)

CUSTOMER service is terrible. I have been a cibc client for 40 years and now i am finally moving to Td Canada trust. My most recent issue was with my 2 line of credits, which I had for 20 years, Cibc now wanted it secured. I got them secured in the summer time but TD gave me a better rate so I decided to get it there, and cancel my new Cibc Line of credits. Cibc charged me $594.00 to close my Line of credits. Just another example of over charging fees. I phoned the 800 number and was told they didn't know why I was charged. I also talked to someone at the 8th street branch and he couldn't give me an answer as to why I was charged $594.00.
8 years ago (02-01-2018)

Last time I went there was 1 person in front of me and it took 20 mins to talk to someone. Then when I finished my banking the lady helping me just stared at me until I said: "is that everything? Am I done?" To which she replied: " you're done, I can help whoever's next." I assumed she would say thank you have a good day or something not just stare at me. Kinda rude
8 years ago (05-09-2017)

Poor customer service in my experience. I had to deal with them due to unnecessary charges on one of my relatives' account (we have a joint account). The manager said she would reimburse us and deal with it. A week later I got another fee that came from nowhere (and was not yet reimbursed with the money). I felt the manager didn't understand the banking system and wasn't genuine in trying to help because the matter is still not resolved. I'm not rich, I cannot have fees like these not getting resolved in a timely manner. If you are happy with CIBC otherwise, please go to another location. As another review has mentioned, they seem to not understand what's going on. Hopefully once they are more established it will improve.
9 years ago (20-07-2016)