TD Canada Trust

I bank here quite regularly, I consider myself to be a valued customer. I phoned the branch at 3:50PM on Sunday, 10 minutes before close, to request that if I am 30 seconds-1minute late, they hold the door for me... as I needed to make an urgent transaction. The lady said she could not make any promises. I showed up at 4:00 SHARP. Not 4:01, not 4:02, it was 4:00. The lady locked the door and would not let me in. She proceeded to unlock the door to let another customer OUT, but couldn't do me a favour and let me in. What happened to customer service?
7 years ago (08-04-2018)

I don’t come to this location much because there’s never enough tellers. Full line up, two tellers...I just avoid this location. Customer service is always great!
7 years ago (13-01-2018)

Rude service and blatant discrimination. The teller first tried to refuse me because I don't bank with them (even though any teller knows government cheques can be cashed anywhere), then assumed my government cheque wasn't legitimate and made a huge hassle, held up the line as he was the only teller working. Unacceptable and unnecessary.
7 years ago (22-01-2018)

Automated tellers work fine. Line ups for tellers are generally reasonable. It is very difficult to get a financial advisor to speak to you without an appointment a couple weeks or more earlier. This is frustrating. They don't answer their phone; it seems to go to a message all the time.
8 years ago (02-02-2017)

This branch and their advisors always go above and beyond to make clients feel welcome and appreciated. As they are a busy branch you have to book out appointments a couple weeks however they try to accomodate when possible!
8 years ago (09-05-2017)