Carls Flower Company Penticton

Carls Flower Company Penticton went above and beyond for me. I was trying to get a gift-basket delivered but no one was at the address and no one was answering their phone. They sorted it out and made a few calls and got everything delivered. Their service is excellent!

Beautiful flowers and excellent customer service! I don't live in town but ordered a bouquet delivery for my aunt's birthday through Carl's Flowers very easily online. My aunt was unable to accept the delivery on the scheduled day, but they called me to let me know and arranged for a fresh bouquet to be delivered the following business day. I really appreciated that they went above and beyond to make sure my Auntie got her flowers. She sent a picture and they were gorgeous. I'll definitely be recommending this service to other friends and family.

THANK YOU! The flowers you delivered today Tuesday to Penticton Hospital are very beautiful, a lovely arrangement. The whole family appreciates them very much. Although we live in Toronto, you are now the florist of choice for us and for anyone we can recommend you to in Penticton and region. Thanks again, very much. - D. and K.

Flowers were lovely, but unfortunately they were delivered on the wrong day: a full week early, completely missing the event being celebrated. I emailed to inquire what happened, and never received a response. Following up with a phone call, I was told: yeah we messed up, but tough luck on the date, you got flowers and you should be so lucky. Refusing to do anything about it.

I am from out of town and ordered Mother's Day flowers to be delivered. One of the busiest times of the year for flowers and the service was fantastic. The person who helped me on the phone was amazing, helpful, cheery and accomdating.

I ordered flowers from Carl's for my mom's 60th birthday a few weeks ago. They were $100 plus tax and delivery fees, and there was supposed to be loads of red in it. The person I spoke with on the phone joked that that wouldn't be an issue since it was almost Valentine's Day, and said she'd add a big "Happy Birthday" balloon too. That's not at all what they delivered... My mom explained that what showed up was 6 red carnations with some greenery and filler, all placed in a comically large vase. "I hope you don't think I'm complaining," my mom said, "but either there's been a mistake, or you've been ripped off. This looks like a $10 bouquet from Safeway. I know you would have spent more than that so I thought you should know not to order from that florist again." That seemed odd to me, and nothing like what I ordered, so I called Carl's and asked if they could look into it. We all make mistakes sometimes, and I know things are busy around Valentine's Day. Sharon took my name and number and said she'd get back to me. It's been a week and no one was called me back. I'm really disappointed by the quality of the product that Carl's delivered, and that they didn't make any effort to make this right. I recommend ordering from the Enchanted Florist instead.

I'd like to share with everyone the exceptional service and quality we discovered with carl's flowers! My husband and I were married on Sept 20/21. My husband is Scottish. Our red roses. White tea roses, thistle and many more gorgeous flowers were presented to us in the most beautiful bouquet, boutinere and guest flowers. I am in awe of the beautiful design and quality. We were very happy. I know you would be as well. John and Cheryl Grant

Order a gift basket and flowers for my Mom and Step Dad just 4 days before Christmas which arrived on time with no issues no excuse. Both of my parents were HAPPY with their gift basket which was full of great goodies Mom was delighted with the beautiful flower arrangement Thank Ladies Merry Christmas

Ordered sympathy flowers from Carls after a quick google search. Not being local I'm in Vancouver, I was nervous but the recipient in Penticton sent me a picture of what was delivered and I'm very happy with the quality and value for the price I paid. Would recommend!

EXCEPTIONAL SERVICE - I ordered a Holiday centrepiece for our friends and requested Carls contact the recipients to arrange a delivery time. When they could not reach our friends, who unbeknownst to me were away from home, they postponed the delivery and instead delivered a gorgeous cheerful centrepiece in early January. Thank you so much for going above and beyond with exceptional customer service. I highly recommend this florist.