Kelowna Florist- Burnetts Florist and Gifts

I purchased flowers here and Janice was great to deal with. I called and she gave me some great advice and was very pleasant on the phone. They have lots of fresh flowers to choose from here! It was very easy to set up delivery too! Thank you for making me look like a super star!
5 11 years ago (22-01-2014)

I had the BEST experience with Doris at Burnett's Florist. She took the time to explore different options for my wedding day based on my budget and I got everything I wanted for what I wanted to spend. The day of the flowers looked as if they had just been picked! Bouquets lasted for over a week afterwards.
5 10 years ago (24-10-2014)

They were horrible!!! My sister-in-law is very sweet and very nice she never yells and just polite about everything. She made an order with the florist but cancelled because it was too much money and the lady said she could cancel at anytime. A week before their wedding she received a phone call from the owner and as soon as she says "hello", the women yelled through the phone saying " WE RECEIVED YOUR FLOWERS, YOU HAVE NOT PAID IN FULL COME DOWN HERE AND PAY". Yup that was the OWNER being so rude, so that phone call alone she was rude and mean. So I go with her and my brother to the florist to see if we can do anything, when we got there they saw us and made us wait 5minutes before they came over. She came over not even a "hi" and says "Sarah right?? SO what are you doing with this". She was so nasty and gave my sister-in-law such a mean and angry look. Finally I said, "look you don't need to be so aggressive, its not her fault she did not receive an invoice" and that was all I could say the florist looked at me and gave me a look like “I’m gunna kill you” and says “I’M NOT TALKING TO YOU, YOU ARE NOT WELCOMED HERE” My sister-in law stopped her and said “this is my MOH she is here for support, arguing isn’t going to get us anywhere what is the amount I will just pay it”, then she started to cry. So that point they paid it and the women thought she was being so kind by throwing in a $10 delivery charge. My sister was upset and I was so livid. True my sister, she should have cancelled earlier BUT the owner did not have to be rude and nasty. If she said politely “I understand you are tight on cash, but unfortunately the flowers have been order and there’s nothing we can do now” All she had to do was to be polite. Not only that, delivery was for noon, she was 30mins late delivering the flowers and the limo charged by every 30mins. The owner did not even apologized for being late and when she finally called to let us know she almost arrived I asked her "can you please make it soon cause we need to leave by 12:30" and she snapped back “yah I know:” The flowers weren’t that nice, it did not last through the night and why did she order a week in advance?? We got the same type of flowers from safeway( a Grocery store" and they lasted for 2days, it took 2days before they looked like the florist at the end of the night. AND the florist said she couldn’t get long stemmed calla lilies but we got them from safeway. DO NOT BUY unless you want to cry and stress a week b4 ur wedding!!!!!!!!
1 17 years ago (07-09-2008)

Burnetts is under new managment stop by and see all the new giftware and beautiful floral arrangements
4 16 years ago (16-12-2009)