Canadian Tire

Will blatantly lie about your car. Took a newly purchased car there that had previously been examined prior to buying. They refused to do a wheel alignment without a $200 repair they claimed was needed. Was suspicious since the pre-exam had only revealed minor wheel adjustment needed. Got a second opinion. Nothing wrong with the car. They straight up tried to scam us. When complaining to Canadian Tire, they gave only a refund of the fee we had to pay for the exam of the car, but said the employee must have been 'mistaken'. Sorry, but either you're a lousy mechanic or you were trying to scam us, disappointing to see no action taken by corporate, but either way, stay away from their garage. We thought using a big company meant we could avoid being scammed by a mechanic, not so.
7 years ago (07-01-2018)

The owner of the store accused me of stealing a cart I was transporting the car battery I had just purchased to the service centre next door and was so nasty that I was terrified he would become violent. It is extremely icy, very cold, and the battery weighs about 50lbs. I had to get it from the store to my car about 350 metres away, which even without a fractured T-9 would have been treacherous, but with a spinal fracture would have been dangerous. I used the cart to safely transport it, and was going to return it as soon as it was in the hands of the installer. He stopped me in his enormous Land Rover, verbally assaulted me, called me a thief, and instead of offering to help me demanded the location of my vehicle. Only then did he even mention offering me assistance, despite knowing the circumstances. I told him where my vehicle was, and frankly, I am so thankful for the mechanics coming out because I very truly believe this man, who followed me to my car, would have hurt me if they hadn't been there to see it. I am still shaking. UPDATE: When Canadian Tire Corporate responded to my complaint, the CSR said it was probably "language barrier" and that cart theft "is a real problem". I said that I didn't realize stalking a pedestrian with your car meant something different in French, and that he couldn't seriously be trying to convince me that the owner in a 200k Land Rover is going to go bankrupt over the cost of a cart THAT IS BEING RETURNED. He then offered me a refund of my purchase then said that I would need to go to the store and see a manager (or the owner) to pick it up. He actually said I needed to pick up the offered refund from my assaulter. Canadian Tire, folks.
7 years ago (16-01-2018)

What a great experience! Car overheated on my way back to Toronto. Canadian Tire accepted the tow, gave me an estimate, and got all the work done within 24 hours. What could have been a nightmare turned out alright, mostly due to the attentive and friendly staff in the Auto Department. Thank you!
7 years ago (16-12-2017)

Good Canadian Tire branch. Always a great place for handling last minute car issues and home hardware needs. This branch used to be awful, but in the last few years has improved management and now the place is well run, clean, and well stocked.
7 years ago (06-11-2017)

Went in for a tire change, not only is their pricing expensive but their service is pretty bad. Took them 1.5 hours to change 4 tires, when I inquired, they said they do a thorough inspection of the vehicle, which I never asked for. They try to up sell you after when you get the bill. Terrible service, the technician put dirty tired on my leather seats instead of placing them on the floor mats. I would not recommend.
7 years ago (07-11-2017)