Linen Chest

Very poor customer service. No employees available to ask questions. Only 2 cashiers. They now offer electronic receipts but upon returning an item, i had to scroll through emails to find it. They don't store them. I passed the 30 day return limit by a couple of days and refused to refund me.
8 years ago (05-01-2018)

They have a good selection however customer service is really bad. The older "lady" who has her own desk in the back is the supervisor, she is the rudest and most unprofessional "person" I have met in a long time. I would avoid this branch at all costs, and advise you to do so as long as the staff, especially that supervisor is still there.
9 years ago (26-12-2017)

Terribly slow service. I waited 20 minutes in the knife section and asked two associates to get me the knives I was interested in buying. I came in with cash in hand, and it would have been an easy sale yet Linen Chest lost hundreds of dollars on a sale due to terrible and slow customer service.
9 years ago (11-02-2017)

Bad customer service.
9 years ago (29-12-2017)

For a store that seemingly put effort in showcasing comfort and luxury, ironically, I spoke to no one that showed any courtesy or class. I had all the intent of purchasing a rug and asked a sales person for help. Since she did not seem the slightest bit interested in helping me, I was brought to "some one else who could help me". After walking throughout the store being passed like a baton to yet a third sales person, I was asked to go back to the section where the rugs were, and was told she would send someone to me. I waited 25 minutes at the back and no one arrived. This was the worst customer service I have ever experienced. On my way out of the store, I walked pass a clump of sales reps at the empty counter, on their phones and talking to each other.
11 years ago (05-01-2016)