Budget Car & Truck Rental

Rented online downtown location . Realized I was coming in after the downtown location closed. Phoned, had it modified and noted to pickup at the airport, for more cost, of course... Landed, no one at the desk, guy had left minutes before a plane full of people landed... needed a car as I was driving an hour away. Two phone numbers on the desk, one for the closed downtown location, and an emergency number. Called both, never received a call back from either. Spent about an hour at the airport, the national guy next door was amazing, gave me the same rate and an upgrade to boot...(customer service). Called several times to try to encourage a call back from budget, local girl was quite good, although very clear, no authority to do the right thing, unlike national.. Phoned no fewer than 6 times over the next two weeks, offered to pay the small difference in price to the national rent, and $100 off of a future rental (discount on future bad service, or no show at the counter, which I noticed on my return flight, no one there..). Not pleased, never did get to speak to the regional manager, even tho specifically asked. Budget is largely a self policing organization, and if they are not financially motivated to help, they likely won’t. I’d suggest national, I travel a lot, and have found the budgets have become the Alamo of old in the US, they are more worried about the commission based extras they can sell you, vs the service and satisfaction. Sad.
1 7 years ago (10-10-2017)

My favoured place to rent a car. The staff is super, helpful, fast, and professional. Thumbs up for Budget in Penticton!!!
5 7 years ago (30-01-2018)

I wanted to rent a monster truck, but settled for a Ford Fiesta.
5 7 years ago (29-03-2018)

Efficient front desk services. Lots of variety of vehicles. And Moving boxes and supplies. Good hours and central location. They will also pick you up.
4 7 years ago (08-08-2017)

Very friendly and helpful staff. Much cheaper than renting from the airport.
5 7 years ago (06-07-2017)