Bowen Chan, MD

Dr. Megan Banting is an attentive and kind doctor. My initial visit with her was very in-depth and thorough. She looked for ways to solve all my medical concerns. I appreciate her prompt referral to a specialist and quick follow up on test results.

The doctor I see is incredible and so helpful. Reception however does not have a messaging system capable of fielding calls when people require information or appointments. A busy family practice should have an adequate answering machine system and not a busy dial tone. The messaging system, Avocare, has been wound down but the clinic's roster has not been contacted about what system will be replacing it, or increased the capacity of reception. I don't want anyone to work harder because I imagine everyone is working very hard. I think this is an opportunity to work smarter to improve infrastructure around appointments. I should not be told to avoid walk-in clinics when calling to make an appointment takes an hour to get through, and the holds I am placed on are 10-15 minutes long.

Revising my review to 3 stars because the doctors are great. But… could not get a simple anti-depressant refill. Front desk says robotically that I have to schedule an appointment. When asked if they can leave a note for the doctor about the situation I am in, the reply is, no, you need to schedule an appointment. I have no meds and the soonest appointment is 13 days away. Very terrible protocol. A depressed person without meds and without any way to contact the doctor. Phone line is down and online booking system is broken.

Really bad care. Waiting for some urgent test results and when the results arrive the clinic asks us to retun 2 days later because the only doctor is too busy. I guess we'll have to wait to see if my wife needs antibiotic since they don't care about their sick patients. I would never recommend this clinic to anyone.

My doctor has been wonderful but how the clinic is run has often been awful, and now it's enough that I'm writing this since there doesn't seem to be anything else I can do now except leave the clinic which really sucks after 6 years of care there. I recently asked to move to a different female doctor at the clinic as my doctor is leaving and her replacement is a man. I've always had women as doctors for everything that I can chose because I feel more comfortable. They were very curt and kept repeating, "no, it's our policy, this new doctor is good." Obviously it's not about whether he's good--I'm sure he's great if my doctor selected him--but about comfort and accommodation. There are a lot of things I'd just never bring up if my doctor were a man and how can that be good? This is especially frustrating when I sought my doctor specifically and was on a wait-list for 2 years to see her, no exaggeration. I just don't understand why a clinic would prevent a client from moving laterally to another doctor when theirs is leaving the clinic, it seems ridiculous. They didn't even suggest getting on a wait-list with a different doctor there, it was just, "no." And this is important to me because of my own feelings of comfort but imagine if there were women who, because of trauma/religious beliefs/etc, would feel even more uncomfortable with a male doctor and they're telling them they have to see one. What a horrible, bizarre policy and that they won't even clarify or justify. EDIT: I just learned that a friend who's also been seeing her has been experiencing the exact same response with the clinic and I imagine we must not be the only ones too. UPDATE: re: reply from clinic. Thank you for your reply. If the response over a year ago when this was happening was similar to this and where it felt like I could actually talk to someone making these policies, not just curt desk staff then it would have been much better. None of this was communicated at the time, and it is different from what I was told that we were just not allowed to change doctors, that it was policy, and just had to see whoever the replacement was, not that it's because no female doctors had open wait-lists.. Has the policy been updated? If this was the case at the time, then the front desk did not convey that and were fairly curt in their responses and seemed unwilling to explain *why*.

I've always had a fantastic experience with Healthsource Med! My husband and I have been with Dr. Canton since 2012 and have since brought in our baby to see her as well. She helped control my diabetes, very efficient and thorough. During her mat leave, we saw Dr. Campbell who is equally amazing! Appointments have really low wait times and they've always accommodated seeing my baby when needed. Some front staff could be a bit nicer on the phone, but have never had issues dealing with in person and usually because of policy. I highly recommend this clinic!

Shocked to see all of the poor reviews here. Dr Tisher has been my doctor and my daughter's doctor. She and her colleagues have always been attentive and courteous. They listen and ask questions and have followed up when appropriate. Reception staff have been great too. We arrive five minutes early and are always seen on time for scheduled appointments. We've also had walk in and same day appointments and the quality of care has been great across all of them - even with other doctors and members of the health care team. I highly recommend this clinic, especially to people with young children.

Great GP! Dr. Canton has been my GP for a few years now and she is absolutely wonderful. She always gives me plenty of options and explains things in terms I can understand and she is also easy to follow-up with without having to go into the clinic. One time she got my husbands results back at around 8:00pm and called him from home to tell him she would have a prescription faxed to our pharmacy and it would be ready for him to pick up in the morning. The front end staff is also lovely - they used to be a lot more difficult to deal with and sometimes still seem a bit burnt out but I get it, people are grouchy at you 90% of the day so sometimes its hard. The newer front end staff seem very nice and efficient as well.

Dr. Erin Reich is my doctor at Health Source Medical and she is honestly the best doctor I have ever had. She really cares about her patients and takes the time to ensure that they get the quality care they need. If she doesn't know much about a particular element or question you have about your health, she does not hesitate to tell you so, but works with you in-depth to figure it out, or to refer you to a specialist who can help. I have been a long time chronic sufferer of various health issues that had been getting no attention for years due to the lack of knowledge surrounding them, and little willingness to work with me to diagnose and treat them from other doctors---this has been the complete opposite from Dr. Reich. In the past 10 months that I have been a patient of hers, my quality of care, and of life, has substantially increased. I'm still learning to navigate and manage my chronic conditions, but at least I now know I am not doing it alone. The information and resources she has connected me to in the last year have been invaluable---they have proven to be empowering tools in building up my autonomy and health once again. I cannot thank her enough, she really is an amazing doctor. Also, it should be said that the reception is really great as well. Super friendly individuals who you can tell actually care. Overall it is a great practice to be a patient at. I am so happy that I decided to go to them.

The new online messaging system makes it easy to book appointments, have documents for specialist appointments sent to me, and even to ask basic questions to the front desk. All a simple text away! My doctor is very punctual and provides great patient care. The waiting room can get a bit cold in the winter, but understandable since patients are constantly coming in and out.