Magenta Health

When they were accepting new patients I gpot my first consultation within a month. Online booking is straightforward especially for virtual/phone appointments during covid. My doctor is detailed and informative and the facility is well maintained. Self check in tablet is in the waiting room.

I appreciate that Magenta is trying to be technologically forward - the digital first approach is a breath of fresh air for wanting an easy and consistent method of communication. I think it has led it to become a very busy place! Unfortunately in my case, as someone with a chronic condition, I realized early on that their approach and environment would not work for me. My personal experience was that it was difficult to see set up an appointment in a timely manner, and that when I did see my doctor it felt like I had to come in with all the solutions. I think I went in having done most of the research myself, and found there wasn’t much interest in helping me work through potential solutions. I acknowledge that my chronic condition isn’t well studied, so I appreciate the efforts to find specialists who could help. I think I wished there was more interest/empathy from the staff to follow up and provide support. Even for acute pain that I experienced, once a test was done and medication administered that didn’t solve the issue there was no real follow up from the clinic on how it went. I think if you’re overall in a fairly healthy state and need a doctor you can put in your calendar on a consistent basis for general work, Magenta is wonderful for you! For those wanting a bit more personalized, attentive care especially if you may need to visit a doctor more often than the average person, it may be wise to explore alternative options.

This is an easy five stars from me. I have been a patient since 2017 and I am so grateful for my family doctor. Communications at the clinic are electronic, so not for everyone, but they are very kind and accommodating. Everyone works hard to make the place run smoothly. Thank you Magenta Health for helping me through some of my hardest health times.

Dereliction of care. There is no secretary which makes the level of care unsafe. They do not return calls so you are stuck waiting for days to fix prescription issues. They pride themselves on technology but they don’t even check emails. Don’t trust your family’s health with Magenta. It is not worth the risks. Please stay away at all costs. Walk in clinics provide much better service.

0 star. This is to much “technology” and to little “human” contact!! Your booking is strictly through website and with questions. The slots are very few and I waited a full month for an appointment regarding two topics. Coming there the female doctor was not prepared and not supporting for a simple fast request of service dog Ontario. Furthermore I had questions of pain clinic and I was told to book a new appointment for this topic. I have been a client there for a year and the help after a severe car accident is not there. Again I left without no answers snd was told to go back on my computer for new bookings. This system and the priority of the clients doesn’t match. They are hiding behind computers instead of practicing care! I can’t recommend this place at all. I am so disappointed over the lack of help and support. It is unacceptable actually.

We have been at this clinic from when they first opened, and all of the doctors we have seen have been caring and professional. Appointments are always on time and love the easy communication via email.

After being in a car accident, I explained to my magenta doctor I was blacking out, having memory issues and that my lungs felt sore. She took my blood pressure said I was fine and to come back when things get worse. Immediately switch to a new clinic, described the same symptoms and promptly given blood work, ekg, chest xray and CT scan

I’m honestly quite shocked to read the negative reviews about Magenta. I have been a patient of Dr. Siao’s since 2016 and I have always received excellent care from her, as well as her replacement when she was on mat leave. I have always felt that she genuinely cares for my mental and physical health and I have never had to wait more than a week for an appointment.

I recently left Magenta Health because I felt I was receiving below an acceptable level of care from my physician. My overall experience with the clinic was fine. It's a very technological and automated clinic which can be great in some aspects but frustrating in others. Pre-covid, it was quick and efficient to book and check in for appointments, however it's very difficult to talk to a “real person” if you're having issues navigating the system and in my experience the electronic communications have been frustrating at best, with e-mails not being answered promptly or worse ignored all together. My main complaint comes from my experience with my assigned family doctor, Dr. Winnie Siao. I found Dr. Siao to be very dismissive and unconcerned about my health. I often left my appointments feeling helpless and quite frankly untreated for the ailments I went in to address. I will say that my sister is a patient at Magenta Health and she had the complete opposite experience. Her doctor Dr. Che is kind and provides excellent care so I think your experience here will depend on the luck of the draw as switching doctors or requesting certain doctors when becoming a patient is not allowed.

I love it here, I can't understand why there are negative reviews. I commend Dr Lauren Mitsuki, she's amazing and doesn't ever mind answering all my questions.

Directions to Magenta Health with public transportation

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