St. Clair Medical Centre

If you are looking for an inexperienced, incompetent family doctor that also lacks emotional intelligence, look no further - DR. NICOLE KIM is here for you. Being a brand new doctor straight out of university, I looked for one thing from her - some sort of genuine care for her patients in early career. DR. NICOLE KIM rejected my concerns for my mother's breast lump, declined my request for a biopsy, and after 4 months of her negligence, my mother was diagnosed with breast cancer grade 3 tumor only after I took her to the ER. During my mother's treatment process, she had not made a single attempt to contact my mother. It's difficult to share such a personal story on a public review, but I really hope this experience can serve as a lesson to take away for DR. NICOLE KIM. In the meantime, I do not recommend anyone in Toronto to have her as their family doctor.

I just happen to come across the poor reviews and low rating of the St.Claire Medical Centre and felt compelled to write a review. I have been a patient at St.Claire Medicsl Centre for many years and I can only praise the professionalism and empathy of the doctors with little or no waiting for an appointment Also the front desk team are amazing.and always there to offer an understanding with kind smiles. I cannot speak more highly of my experience at the St.Claire Mecical Clinic.and consider yourself lucky to have a doctor here

You can not call after 3pm even though it says that the clinic is open until 5pm. Recieved a voicemail on a Friday at 2:30pm saying I had a message from my doctor and to call back however when I called back 3:30 the reception voicemail already said they were closed for the day. This has happened on multiple occasions. Happening on a Friday is the worse because you'll have to wait until Monday to find out if there's something wrong with you or not. Strongly contemplating moving to another clinic however I really like my family doctor here.

If you want to actually get in touch with your doctor, make an appointment, or get an incorrect prescription fixed, don't look to St. Clair Medical Clinic for any of that. It is impossible to get through their phone lines or have your voicemails returned, even with urgent matters. Their phone line hours are inconsistent and falsely advertised. I'm getting a new family doctor as soon as I can.

Dr. Nannar is the best doctor. We are so lucky that we have him as our family doctor. He is so knowledgeable and nice !! Five star for him !

Im seriously considering changing my family doctor. Family doctor is okay nothing special but Its very hard to get an appointment. They’ve ignored my voice mail, email and the front desk never picks up the phone. Today I was able to get connected but the receptionist just told me they can do this afternoon, booked it without my consent and hung up. I didnt even agree to have the consultation at that time, was checking my calendar. Last time, they booked me at a wrong time slot and I got a call from the doctor when I was in the middle of a meeting. When I called back, the receptionist acted like I had no clue in managing my own schedule. Incompetent front desk, not a good experience. I dont even want to think about dealing with this clinic when I actually have a medical emergency.

Reception is incompetent. They rush you and try to end the call within 1 minute. If it doesn't work, they become very rude. There is a new doctor and she seems more enthusiastic/attentive to patient which brings some hope. The previous doctor was not attentive or well qualified in terms of her skills as a doctor.

Incompetence galore! Just call them and press '1' before the long message plays, once you start speaking, you'll know how your experience will be from the receptionist to the doctor.

I am a patient here and have had two experiences here both awful. First time I made an appointment, they confirmed it. I took time off work, got there and they said it was not in the system and made me reschedule. On my rescheduled visit, the doctor did not even do a physical and said there was no point in any blood tests even though I had none in 20 years. He was very indifferent to me as a patient. Second time I came here, I struggled to get an appointment and they told me to just call the day of that I wanted to come to see if they had availability that day for me. Once I got there, they said my health card was expired red and white which is wrong, the Ontario Government has not yet set an expiration date for these cards to no longer be valid. They said my only option was to reschedule at a future date with a new card, or to pay a new patient fee of $70+. Even though they said I am an active patient, they wanted to me pay. No thank you. Place is a money pit with very rude staff. Highly do not recommend anyone become a new patient. They make it very difficult to get an appointment or even to be seen by a doctor. You are better off going to a walk in.

My husband and I are both Dr. Amy Sur's patients for 3 yrs and never had an urgent medical problem to see her work. However, recently we had an urgent medical situation that required immediate attention. Dr. Sur and the team at the clinic responded so carelessly and slowly that my husband ended up going to the emergency room. I absolutely don't recommend this doctor or this clinic to anyone since they are not caring of their patients.