Bonnie Doon Medical Centre

First off, I will say the reception staff were very nice. Was not impressed that we were put in a treatment room that appeared to be a storage room also. The doctor if you could call him that was very rude, unprofessional. I would put here what I really think of him but I won’t type curse words today. Did not want to come close to my husband as he can’t wear a regular mask. He needs to learn some bedside manners. Would not recommend this place to anyone.

Doctors The doctors have always appropriately addressed my concerns and provided the care I needed. You may not have the same one each time, but they are good. Booking Appointments When I have booked appointments it’s always been within 10-20 minutes of appointment time. There is city wide doctor shortages, + the additional support required to help our senior’s in the Bonnie doon community. Come prepared, be considerate. I try and come prepared, keep the appointment short to help alleviate some of the pressure all clinics are facing, not just this one.

Disrespectful and unprofessional experience. Not referring to the 4 hour wait since no doctor was available in the middle of the day. Not even referring to the lack of ANY bedside manner or cordiality. Finally got in to the doctor and he cut the visit off after 3-4 minutes in the rudest, most abrupt and dismissive manner I didn't know was possible from a licensed physician in Canada. He told me it was 5pm and he had another patient and said "Only one issue per visit" when I broached a directly related issue. And you wonder why the health care system is a mess. What happened to the days when doctors actually cared about their patients? This behavior here is not reflective of the values of Bonnie Doon, an old neighbourhood with community and social values and standards. This doctor should not be practicing. Filing a formal complaint with the CPSA and AHS and I encourage others to do the same as there is a confirmed pattern of behaviour at this clinic. Alberta's and Canada's health care system needs a complete and total overhaul.

To all the people giving this place 1 star, I am sorry for your experience, but this is the current state of medicine in this province. The CLINIC DRS AND STAFF ARE AWESOME AND SO FRIENDLY!! and there is always quick wait times, but have had to wait hours at other clinics. HIGHLY RECOMMEND THIS CLINIC!!

Every time I go here the receptionists are rude. I’ve been on hold for an hour then they hung up. I called again. They hung up after 6 minutes of me on hold. I’m too sick to come in and just needed to ask a quick question. This place is always disappointing. I just have to go here cause it’s my closest clinic.

I went to emergency at the uofa for stomach pain and got testing done. The doctor there dismissed my symptoms and told me no real treatment was needed. Came here and saw dr. Swaih, he actually listened and sent me for further testing which resulted in a diagnosis and I will be seeing a specialist. I am very happy with this clinic. overall everyone was nice, good follow up, very minimal wait times and an I got an understanding on what has caused my pain.

The best medical clinic I’ve been too in the city! The front desk staff are very friendly and Dr. Triffis is very compassionate towards my questions and concerns. Highly recommend!

Waited in pain as the receptionist put 2 people without appointments in ahead of me. Left when I ran out of time to wait and the clinic called me 45 minutes later to ask if I still wanted to see the doctor… not impressive

Family has been here a couple of times, but when I called 3 times today to book a COVID follow up, I waited in cue and then was promptly hung up on each time. Great service, they obviously care.

I’ve been a patient of Dr. Trifis since early 2017 - for over five years now. He’s an excellent and compassionate doctor. He’s gone above and beyond to help me with any issues I’ve experienced, and has facilitated referrals to specialists when needed. The support staff I’ve interacted with have always been kind and courteous. Thanks to everyone at the clinic for your consummate professionalism.