Billion Collision Repair - Sioux Falls

I am extremely happy with the service that John Thomas provided me at Billion Collision Repair Centre Hyundai Sioux Falls. I had an accident with a dead dear and my car suffered damage to the bumper and underneath of the vehicle. John went out of the way to order parts and get it repaired for me and my car looks brand new again. The attention to detail was commendable. The paint for bumper exactly matches the car so I am quite happy with it. John patiently listened to all my requests and was very polite. I was depressed after the accident but John helped me with each and everything. When I got my car back, my mood really elevated. I will definitely recommend him to everyone who needs their car repaired. I also want to thank the front desk as well as the the entire team that helped with the repair.

I bought a new traverse from Billion Chevy and it was a horrible experience. Two weeks after buying the vehicle I was hit in the front drivers side corner. I was very upset. I took it to the collision center and Eric was great to work with. I had state Farm insurance ad he worked with them to get the repairs paid for. I was able to get a rental vehicle to use. The front office staff was very friendly and helpful also. When I got my vehicle back it was just like new. I would definitely recommend Eric and the collision center. He was great to work withService: Body & Trim

Terrible service. Avoid this place if you can. I brought a vehicle here for a fairly simple repair. I was told I needed a part and it'd take about a week. I called each week asking for an update and was told "we can't track it but it's not here yet." A month in, someone else looked into it and the part had never been ordered despite assurances it just wasn't here yet. After the part was finally ordered/received, I brought the car in for the repair, only to be explained they had the wrong part. After another week to get the right part, then the schedule was blocked for weeks, and they wouldn't move to accommodate their own screw-ups. Finally, at the repair date, it was a few hundred dollars more than expected, and they did the work without asking/checking first. Aside from the courtesy of the girls at the front desk and the shuttle driver, every other aspect of this interaction was a customer service disaster.Service: General repairs & maintenance

I will never use any Billion Body Shop!! So my Dad was in an accident on Saturday 9-17-22. Not knowing what body shop to take it and because the insurance company is not open on weekends he told the tow company to take it to Billion Chevrolet. He had to go to the Emergency Room to get checked out. Well somehow it ended up ant Billion Collision Center behind Hyundai. State Farm insurance sent a tow truck to get in on Monday because that don’t deal with Billion. That’s a red flag right away. By today my dad was wondering what was going on. He called State Farm. Turns out Billion charges storage fees. Billion would not release the vehicle till storage fees were paid. It would have been less on Monday had Billion informed the tow company. My folks were so taken back that Billion could be so petty. They could release the vehicle and send a bill? Is that to difficult?

After this I will bad mouth billion for the rest of my life . I have never felf more like a number in my life. Empty promises ,horrible customer services besides the girls that answer the phone and I work in the parts industry. But its ok its only one customer billion just a number.Services: Body & Trim

I bought the Valpro package for my 2018 Hyundai Santa Fe sport. With this package, I was told that any scratches dents, anything that would take away from the value of the car at the end of the lease would be fixed. They fixed it all right! However it looks way worse when they were done than when I brought it in. The rep I spoke to about my concerns was anything but helpful. I found him dismissive and rude. The touch-up jobs look like a four year old with a bottle of nail polish dabbing on the color, just blobs of color. The rep said the color was too hard to match and they weren't going to spend 3 hours trying to match the paint. For what I paid for that valpro package, they should have taken the time. Update: Jeremy with Valpro/Manager called me and personally saw to it that the car was fixed to my satisfaction. His customer service went above and beyond.

Quite poor service. They forgot to put some pieces in my car besides they ruined the passenger seat so I had to go to a different place to fix it. 0/10, if you have the opportunity to go to a different place go for it. There are better places to fix your car

Brought our Toyota truck in to have repairs done from vandalism that had occurred. Very friendly and welcoming and even dealt with our insurance directly. Super easy to work with and the finished work on the truck was amazing. Looked brand new! So happy we took our vehicle here - highly recommend!