Best Buy

Ive been trying to buy an AC from best buy since June 21st and it is now July 16th. The first one I ordered came in a damaged box while missing item. They told me to return and they would send me one that has no damage. The second one came in a badly damaged and dirty box too.nnThey're telling me to return it and order it again. By the time I get a decent product summer will be over and I will not need an AC. I paid for it in full price both times this was not an open box product.nnThey're going to respond saying that this isn't a common issue but Ive never ordered anything from best buy that didn't arrive damaged.

I am always impressed with Best Buy service. Full disclosure I have a Best Buy membership that has saved me thousands of dollars in repairs and time.nI bought an iPhone from an android and was having trouble with some features and pop-up messages. The sales counter took me to the Apple section were I met Ellie,, a genius. She took my iPhone and handled it like a Rubic cube, opening features and closing apps with agile fingers. I was amazed. Pop-ups gone and functionality improved. So if you are having repair issues talk to the manager.nOther times I call the Geek Squad and within 5 to 10 minutes I get a talented tech support person who fix my computer or printer issue remotely. Sorry to hear you are having technical problems but these were mine experiences. Talk to the manager or invest in their Geek program.

Updating my rating to 4 from 1, based on my experience with the staff today. They returned the product hassle free. But most importantly they tried their best to be helpful.n______________nJust bought an insignia chest freezer today and I'm highly unsatisfied because it's damaged. I had read several reviews of people complaining about their damaged chest freezers and I shared this concern with the gentleman today who was helping me load the freezer carton in my car. He said thats its OK and they will accept it. But what about the loss of logistics and waste of time and energy? I wanted to get the box opened right there but the gentleman seemed in a rush to get it in the car. You guys should check the quality of your product before selling it to a customer. And in case you send them a detective product, it should be your responsibility to deliver a replacement after quality check and pickup the defective product. Why should the customer arrange the logistics back and forth? Spend their time, money and energy on logistics? I have shopped dozens of products from bestbuy till date but never such a sour experience.

I mainly go in there to upgrade my phones because I like the benefit of getting the gift cards . But there are very slow . You wait a very long time and take forever . So if u planning to go in to get a phone don’t plan anything else because it’s all day I will say about 2-3hrs and it’s not like there’s a line up or anything .

This best buy has the best employees. I've never had a better experience in my life in a retail environment.nChris A. helped me out finding the perfect TV, monitor and humidifier for me and my family. He was so patient and helpful in everyway and I plan on always coming back to this location for any of my future BestBuy needs.n10/10

Directions to Best Buy with public transportation

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