BCAA Insurance & Auto Service Centre

After all the ads and good things I heard about this place I decided to check it out. The online booking process was very easy and the email reminders were a handy feature. The reception was polite and welcoming when I got there and they pointed me in the right direction to open my appointment. After about a 2 minute wait I got called to the desk. The gentleman that helped didn't seem overly-friendly but he wasn't rude. It was mildly off-putting but not terribly. I was quoted about 2 hours of wait (instead of the 1 hour the computer estimated for me upon reserving) which was a little upsetting, but at least they were honest. I walked around the other shops and got a call about 1.5 hours later that my car was done. When I paid everyone was polite and they thanked me for coming in. The experience as a whole was very positive and I will come back. Giving 5 star review despite the minor grievances I had because the general experience was very good.
8 years ago (03-11-2017)

Great service and reasonable prices. hourly rate is almost the same as dealership rates but the biggest difference is the part pricing. bcaa uses napa parts. good parts and cheap compared to oem parts. they will match and whenever possible beat dealership prices as well. highly recommend.
7 years ago (20-03-2018)

I don't usually give out 5 stars but this had been a great experience. The online booking was smooth and the service was professional. Marcel was the gentleman that assisted me with my Toyota Corolla and he was very professional. One thing that really stood out was the cleanliness of the place. Even in the auto service area the place looked spotless. The free coffee/tea was a nice touch also. The oil change was quicker than the time they told me and I also got a free car wash. On top of that, they had a promotion with $10 Petro Canada gift card at the time I went. I think I will stop buying oil change Groupon and start getting my oil change and car services here.
7 years ago (10-01-2018)

If there was an option for zero stars, I would have selected. They never pick up their phone, or return calls. Driving on a spare tire trying to get my tire replaced, and they have no desire to assist. Been a member for over 10 years. Will not be renewing. AVOID THIS LOCATION
8 years ago (19-10-2017)

I brought my car into the service centre due to an engine issue. The garage is impeccably clean, the whitest walls I've ever seen for a garage! Great service people, research the issue thoroughly and received the quote. It was the end of the business day and my car would need to stay a day. The service person actually drove us home himself due to the delay in service parts. Over and above!!! I will be back.
8 years ago (01-10-2017)