AT&T

Awful experience. Went in to transfer two phone numbers since Verizon is disconnecting service in our area. The visit started out alright and we received pretty good service from one of the representatives. However, she was having issues transferring our phones so went to the manager for assistance. Right off the bat, this guy is a jerk. Just condescending, sarcastic, and rude, extremely unprofessional. I wish I could remember his name but this was about a month ago. After about 20 minutes with him also having trouble porting the numbers he walks away "to make a phone call". Upon returning he made up some excuse about the numbers not being transferable to get us out of the store. Here's the kicker, we've already ported a number from the same Verizon account to the same AT&T account with the same exchange number (which was apparently the issue), a bit strange that it's impossible now. Gave him the benefit of the doubt since things can change and left the store. Went to a different AT&T store a couple weeks later when we were out of town and they had the transfers complete in no time at all, apparently it wasn't impossible. This place is just awful.
8 years ago (03-11-2017)

Slow customer service. Also, don't even bother calling as they don't answer the phone. I actually was in the store when it wasn't busy and tried calling, just to see if they would answer at a time I knew it wasn't busy. Nope. I heard it ring. Someone muted it. Tried again, no audible ring, they again didn't answer. Tried a third time, again they didn't answer. 3 people not helping anyone, and they couldn't be bothered to answer a phone. That's typical of the kind of customer service I get every time I walk in this door. If there was another AT&T store within a 2 hour driving radius, I'd probably make the drive elsewhere. It's that bad.
8 years ago (18-09-2017)

No service in wall, South Dakota As well as most of the north west. Stay with Verizon if you have it. No AT&T data service in Pine heaven wy. No data in Hardin, Montana. No service at Devils Tower. Had to use friends Verizon hotspot. Thank goodness for Verizon and good friends.
8 years ago (31-07-2017)

Switched from Verizon to AT&T. I still get great coverage and better customer service. My monthly bill is less then half that Verizon was charging me. Thank you AT&T.
8 years ago (25-06-2017)

AT&T is the worst cell phone company I've ever been with. I used to have Verizon and I will be switching back right away. You can't have a minute long phone conversation without the phone randomly cutting out. I can hear the person talking clearly but they can't hear anything I'm saying. It isn't just my phone, as people I know with entirely different phones have the same exact problem. I couldn't care less how much more I'll have to pay at Verizon because I'd rather pay for a service that actually works.
8 years ago (14-02-2017)