Ashley HomeStore

Kathy August and the store manager, went out of their way to ensure that I left Ashley happy and satisfied. I would not hesitate to recommend Kathy and Ashley to anyone to meet your needs. Kathy is personable and understands your wants and needs. She went above and beyond for me and I am very appreciative and will be back!
7 years ago (22-04-2018)

Amazing service and super informational. If you're shopping here make sure you see Virginia. Typically my husband and I like to shop on our own accord without being hunted down by sales reps. Virginia was far from that. She was there to answer the questions we had but gave us our space to explore at our own pace. I appreciated her taking the extra step in showing us the mattress fitter, where we had to lay down for a few short minutes to gather measurements on how each of us sleep. Afterward, with the collected information, it provided us with a mattress recommendation. It totally worked! (Oh she even baked fresh cookies for us) Now it's a matter of patiently waiting for our new bedroom set. We cannot wait! The count down is on. Thank you Ashley Furniture for the quick service and professionalism. We had looked around at other locations for a bedroom set and there were no other stores that had offered the quality we are receiving for such a great price.
8 years ago (18-11-2017)

Punita was our salesperson and did an excellent job. We are pleased with the selection in the store. Payment and delivery were managed very well and we are to have our new furniture within three days. Wow.
7 years ago (26-04-2018)

I bought all my furniture with them with protection plan when I moved to Edmonton in June 2015 which I regret a lot. Never again, I will purchase from them. Upon delivery, couple of my furniture were damage and it took months before they replaced it. The couch is low quality. Lastly, never avail their protection plan. It is a total rip off. Everything that were mentioned that are covered when I purchased are not covered when I tried to claim. They just said, it is a normal wear and tear. They are good in sales talk so never be hooked to it.
7 years ago (12-02-2018)

I Recently ordered my bedroom furniture. I wanted something durable, so I went for a set which according to them was solid wood n the bed came with full slat system. When it arrived, one of the night stands got trashed during unpacking n off loading. I was told that I would get another one. Then found that the slats were damaged n the bed side rails were cracked, right out of the box. The delivery guys took pics n told me that these would be replaced too. Yesterday I got the replacement after a week, and to my dismay, found that one of the rails again had a similar crack. Now another replacement will be been scheduled in 2-4 weeks. The night stand is going to be delivered next week. In my opinion, furniture is supposed to be a durable product n unlike other consumables, it is expected to last for years. What was supposed to be a single delivery of quality new product, expected to bring along some peace of mind as well, has turned into a series of replacement deliveries. Becoming weary n doubtful about the overall quality of the product, I called them today to know in detail about the product warranty n see if I could get the whole set replaced, n get a set with a bed that required a box spring instead; so there is no stress on the the side rails. But I was informed that it wasn't possible after eight days. About the warranty, I was informed that the product came with one year manufacturer's warranty. Since I didn't buy the 'Extended repair warranty', and after observing the quality of their supposedly durable product, I now have to be very careful; so the purchase gives me trouble-free couple of years of service, as initially expected. Edited: Accidental damage during unpacking n transportation is understandable; but receiving damaged parts/products right out of their undamaged cartons, do create doubts about the over all quality of the brand n it's QC department. Moreover, when each delivery demands 3hrs of availability from the customer, you should understand how frustrating it would get for him/her, to schedule & make time for three extra deliveries.
7 years ago (29-01-2018)