Apple Sainte-Catherine

I recently had the pleasure of being assisted by Ali at the Apple Store, and I must say, it was an outstanding experience. Ali was incredibly kind, patient, and respectful throughout our interaction. He truly knew what he was talking about and provided clear, expert advice that made everything so much easier. Ali's exceptional customer service skills made my visit a delight. I highly recommend seeking out his assistance if you're ever at the store. Thank you, Ali!

A week ago if I could have given -5 stars I would have. Somehow I didn’t let one bad experience with an employee sour my complete experience. I had left with a broken phone even though they had just told me it was fixed. I discovered it was not at all fixed and was replied to in such a derogatory and inpatient way by an employee at the Genius Bar that I left in a total sadness and frustration. An employee that had originally taken me in that day called me when I was two blocks away and apologized and offered me a solution at no extra cost! I returned a week later to pick up a new phone replacement which ended up being faulty not even an hour after picking it up. At this point I was fuming for now having wasted hours to just end up with a phone that didn’t work! Every single staff member I interacted with when I went back was extremely understanding at my frustration and were next level caring and wanting to make sure I left with a functional phone. Everyone from the techs to the managers were top level and in a culture where customer service seems to be disappearing I was met with professionalism and great service.nnSo thank you to all the staff yesterday at Apple, you guys restored my faith in corporate customer service.

Biggest thank you to Safia!! She was super helpful & recommended me based on my needs and not just what I was looking for! This is her second time assisting me and I would fly out to this location just because of the excellence of her service.

I recently had a disappointing experience at the Apple Store when seeking assistance from one of your staff members, Ida. Unfortunately, she did not properly follow through with my requests, which resulted in significant inconvenience. First, she proceeded to unregister my old phone without ensuring that I had fully backed up my data and caused I lost all of my photos I asked her to check if my photos completely backed up. Additionally, I asked her to save my orders as I intended to purchase five items and she asked my name and she told me she saved. However, when I returned to the store less than an hour later after forgetting my card at home, I found that she had not saved my orders. She did not mention this oversight and simply asked me to wait and she just left. I waited for long time. Thankfully, another staff member, Safia, stepped in and provided excellent assistance, ensuring my order was processed correctly. While I recognize that most of your team is highly competent, I believe that the actions of one staff member can significantly impact the customer experience. I would encourage the store to be mindful in selecting and training staff to ensure a consistent and high-quality experience for all customers.

This is typically my go-to Apple Store - I've bought MANY products here Apple Watch, MacBook Air, iPhones and I usually have pretty great service. However, I recently purchased an iPhone 16 Pro at this location and had my close friend pick it up for me one of the options upon check out - anyways, when my friend went to pick it up they didn't even ID her even though the check out states anyone picking up should have a gov ID. Considering how much this technology costs, I'm very disappointed to hear that they didn't even ID my friend...