Apple Sainte-Catherine

I recently had a disappointing experience at the Apple Store when seeking assistance from one of your staff members, Ida. Unfortunately, she did not properly follow through with my requests, which resulted in significant inconvenience. First, she proceeded to unregister my old phone without ensuring that I had fully backed up my data and caused I lost all of my photos I asked her to check if my photos completely backed up. Additionally, I asked her to save my orders as I intended to purchase five items and she asked my name and she told me she saved. However, when I returned to the store less than an hour later after forgetting my card at home, I found that she had not saved my orders. She did not mention this oversight and simply asked me to wait and she just left. I waited for long time. Thankfully, another staff member, Safia, stepped in and provided excellent assistance, ensuring my order was processed correctly. While I recognize that most of your team is highly competent, I believe that the actions of one staff member can significantly impact the customer experience. I would encourage the store to be mindful in selecting and training staff to ensure a consistent and high-quality experience for all customers.

Amazing service! I needed my phone’s port cleaned and Stephany, the manager, was very helpful and welcoming. She effectively solved the problem and even offered me suggestions on how to maintain cleanliness for my phone which I greatly appreciated. She also took her time to answer some questions I had regarding Apple products which was a great help! Will definitely come back here in the future.

Rating the store, not Apple. And the staff here is just so welcoming and friendly. Had two differing experiences where at one point they showed me the vision pro, which was a very impressive demo, but with a great guidance. The other time it was a bit of a let down as I had some tech questions they got wrong in the end, but I'm a very demanding customer on the tech front so I'm not even annoyed as it was not an obvious error. Would I come back? Happily so!

The problem I had with my Apple Watch was very simple and should’ve been able to be handled by a level one help as I walked in. But the fellow immediately sent me upstairs to the genius bar. When one of their employees approached me, he took care of it Immediately and asked me if there was anything he could help me with. I was going to go to Mexico on vacation in the next week and asked him about SIM cards. But he showed me an application that electronically takes care and does not require a new SIM card and where I can keep my same telephone number. This is what he uses when he travels. Very, very helpful and polite and knowledgeable. As usual with Apple.

Great experience, they were incredible helpful, which made my purchase easy.nI had to wait a few minutes to be helped it wasn’t a big deal.nThe location is great.nThe store by itself is quite an experience.nRecommend