Apple Sainte-Catherine

Philip helped me explore the Apple Vision Pro, and he was incredibly helpful and patient throughout the entire experience. He took the time to explain everything clearly, which made my visit to the new store even better. I really appreciate the excellent service I received. Also, they did not had lens for my particular sight for the vision pro so it was difficult for me to use it properly. It was clearly the issue with availability of the lens. I would greatly appreciate if the store generally doesn’t have these kind of issues because this is the only store in Montreal for me to try the demo.

This is not related to a product but rather staff at this store. I don’t know what it is but the attitude by the staff is dry, rude and straightup vulger. It is as painful as scratching your finger nails to a wall. Do better training, it’s customer service for goodness sake, and I am just saying this as someone who placed orders online and is there to pickup my products. It was not a one a time thing, the staff is consistently rude. I would definitely not feel comfortable spending an additional minute nor browse other items. I would rather spend my money on a customer oriented company. And honestly keep that attitude and rude culture and irrespective of products quality, would rather not shop here.

I went for the repair of my Macbook having AppleCare+ and a technician named by Anthony wouldn’t even listen to me and would recklessly change a single touch on my keyboard not focusing on the main concern i sent my laptop for. My entire appointment was about the laptop enclosure. The touch he replaced didn’t even work at all and damaged my keyboard afterwards. I was so shocked and left speechless. Awful disappointment! And this is not even my first experience with Apple shops. Workers in there don’t give a darn about customers concern and satisfaction

Bought every single product from apple from this location, from every stage of my life. Great experience all the time, the vibe is super friendly and understanding. I wish every store has this great customer service. I will always buy it here. Totally understanding and feel cared about!

I had a very disappointing experience at this Apple Store. I went in for a replacement Apple Watch due to a heart rate sensor issue, which Apple acknowledged. However, the replacement watch they provided forces an iPhone software update just to pair it.nnI explained clearly that updating my iPhone would slow it down, reduce battery life, and eventually push me toward buying a newer phone. The manager showed zero flexibility, zero empathy, and was frankly rude and dismissive. No attempt was made to offer a real solution or alternative.nnThis felt less like customer service and more like forced obsolescence. For a company making hundreds of billions every year, this kind of treatment is unacceptable.nnI am done with Apple Watches and will be switching to Garmin. Apple’s ecosystem feels more like a trap than a premium experience.