Apple Sainte-Catherine

This is not related to a product but rather staff at this store. I don’t know what it is but the attitude by the staff is dry, rude and straightup vulger. It is as painful as scratching your finger nails to a wall. Do better training, it’s customer service for goodness sake, and I am just saying this someone who placed orders online and is there to pickup my products. It was not a one a time thing, the staff is consistently rude. I would definitely not feel comfortable spending an additional minute nor browse other items. I would rather spend my money on a customer oriented company. And honestly keep that attitude and rude culture and irrespective of products quality, would rather not shop here.

I went for the repair of my Macbook having AppleCare+ and a technician named by Anthony wouldn’t even listen to me and would recklessly change a single touch on my keyboard not focusing on the main concern i sent my laptop for. My entire appointment was about the laptop enclosure. The touch he replaced didn’t even work at all and damaged my keyboard afterwards. I was so shocked and left speechless. Awful disappointment! And this is not even my first experience with Apple shops. Workers in there don’t give a darn about customers concern and satisfaction

I recently visited Apple Sainte-Catherine looking for the perfect laptop and some help getting my phone repaired. From the moment I walked in, Shahram went above and beyond to make sure all my needs were met. Shahram listened patiently as I explained what I was looking for in a new MacBook, took the time to compare different models and specs, and answered every question with genuine expertise. When it came to my phone, Shahram handled the repair quickly and professionally—walking me through the process step by step and even following up afterward to ensure everything was working perfectly.nnWhat really stood out was Shahram’s attention to detail and willingness to go the extra mile. Not only did he make sure I understood all my options, but I also felt genuinely valued as a customer. Whether it was recommending the right accessories or checking in on me after my phone was fixed, Shahram’s care and professionalism were evident at every turn.nnI wholeheartedly recommend Apple Sainte-Catherine to anyone in need of Apple products or service. Thanks to Shahram, I found exactly the right laptop for my needs and had my phone repaired without any hassle. I’ll definitely be coming back—and I know I’ll always receive outstanding service here.

I visited this Apple Store on Sunday, Sept 29th around 4pm to exchange my iPhone 17 Pro for a different color, well within the official exchange period. Unfortunately, my experience was extremely disappointing and far below the standards I expect from Apple.nnThe manager on duty who was also working in sales at the time was not well-versed in Apple’s own exchange policies. She incorrectly insisted that since my phone was purchased online, it could not be exchanged in-store, this directly contradicts Apple’s official policy. When I pointed this out, she said that the Apple’s official website gives “Wrong Information” and told me rudely that she was the “HEAD” of the store, making the experience unnecessarily unpleasant and stressful.nnTo make matters worse, most of the staff seemed unsure of what an exchange actually involves. Instead of helping, they kept redirecting me to different people while laughing and chatting among themselves. This was unprofessional, frustrating, and a waste of my time. In the end the manager was suprised herself that the exhange is possible without paying extra.nnApple is a company I’ve always respected for its customer-first approach and seamless experiences, but this store failed to uphold those values. I strongly urge Apple leadership to ensure their staff and managers are properly trained on official policies, and that customers are treated with respect, transparency, and professionalism.nnUntil improvements are made, I cannot recommend this location to others.

Really good store. It’s always busy with lots of people, but the space is big and there are plenty of staff around, so it doesn’t feel overwhelming. The place itself is spacious and nicely designed.nWe were there yesterday to make a purchase, and the service was great.nThe biggest advantage for us: it’s dog-friendly! We could bring our pup with no issues, and that honestly made the whole experience even better.