Holt Renfrew

Been shopping here regularly for years. And HR always finds ways to appreciate my patronage. I and my husband never had unpleasant experience like all of those negative reviews mentioned. Some people are extremely self-conscious when shopping at high-end places. You have to understand TIME IS MONEY. For sales people, they will not want to waste time to serve you if they think you're not buying, either by the way you look or the way you act to them. Just because you buy high end product once a while doesn't mean EVERYTHING HAS TO BE PERFECT AND YOU HAVE TO BE TREATED LIKE A QUEEN OR KING. If you don't even care looking sloppy why bother shopping at a place that's all about the look? Also yes they are just sales people 'like a waitress' but it wouldn't hurt for you to be polite, say please, say thank you like a normal person to another human being. About the store itself, it does need a major renovation. The carpet on the shoes floor yuck and other areas dated. Not comparable with Toronto or Vancouver for either the decor or variety of brands and selections. One of the Hermes sales is particularly not nice. When I didn't buy those random stuff she pushed she immediately dropped her face. That's just Hermes.
7 years ago (27-01-2018)

My Holt Renfrew gift card was cloned and it seems like I'm not the only one who got burned. I lost over $1000 because Holt Renfrew gift cards can be cloned with just a $50 card duplicator. I contacted Holt Renfrew and told them how easy it was to clone their gift card. They couldn't care less about my dollar be gone in their gift card. Instead they just told me to deal with the police and never contact them about it again. Thank you Holt Renfrew for putting your customers dollars in danger by having such a vulnerable gift card system. I was too stupid to believe in their gift cards when I shouldn't have. Holt Renfrew already knew about cards being cloned yet they didn't stop selling the gift card. Instead they pushed their gift card sales harder than ever before to make quick bucks. Why? Holt Renfrew is hoping that the recipient of their gift card lose it so Holt Renfrew can get 100% profit for a piece of plastic. It is just ethically wrong to sell gift cards even after knowing how vulnerable these are, but Holt Renfrew doesn't care. It just cares about $$$$$.
7 years ago (22-11-2017)

POOR customer service. I was supposed to receive a tailored jeans delivered to my address. Never received my jeans nor a courtesy call back from the store to follow-up with me.
7 years ago (06-02-2018)

I went in their a little while back with a friend of mine, and the service from some of these people were atrocious. First off, the way they act and speak to you has to simmer down, they forget they're just a clerk, and anything in that store is probably worth more than a few of their paycheques put together, so step down off the pretty, high horse. We went to a dress section, a friend of hers was getting married and she needed to look for a dress, the woman working this department, not only didn't greet us, but watched us descreetly here and there as if to see if we planned on stealing anything. Not all sensible people with money feel the need to flaunt it, and if you do, you have obviously feel you need to compinsate for something. Just because you work in a brand name department store, doesn't give you the right to judge and nitpick, remember, they're working for the store, they're a clerk, and probably don't even get paid enough to act like a snob. In a nutshell, such departments stores are deemed avoidable in my books, simply because of the cold service if you don't look a certain way or dress in certain labels.
7 years ago (13-01-2018)

I never really feel comfortable when I go there. Seems like I'm not taken seriously cause I'm in my 20s... I could be a young entrepreneur while these ladies work as clerks. I don't know why there is so much attitude... I rather go to Ogilvy, not as worst. I usually go to Chanel and Tom Ford cosmetics... I also shop Prada and shoes in general... Their customer service would be good if they stop judging. I might be in love with the shoes but I won't buy it from you if you act like a B****. Plus, I never get any advice on cosmetics... The Yay and the Nay for me... Anyway.
7 years ago (18-12-2017)