Apple Anchorage 5th Avenue Mall

They're always eager to sell you the latest and greatest expensive electronics, but when you try and get said expensive electronics fixed or serviced you're suddenly stuck in a time sink of handball being passed from blue shirt to blue shirt. I'm willing to bet I wouldn't fall through the cracks of blue shirts if I was buying a new product instead of trying to keep my old apple product functioning. Be prepared for a long frustrating wait if you're there to do anything other than purchase a new product.
8 years ago (14-10-2017)

They are lucky to be the only Apple Store in the state otherwise they wouldn't be able to keep any business. Customer service is incredibly slow.
8 years ago (13-12-2017)

Good enough customer service and thoughtful workers to help out for what you need
8 years ago (05-12-2017)

Awesome customer service! My Mac’s LCD was damaged from a drop. Luckily I purchased the Apple protection plan. They fixed it in 2 days!
8 years ago (02-10-2017)

A Visit to the 5th Ave Genius Bar is worst than a visit to the DMV. They can't keep appointments to save their lives. I showed for a 2:15pm appointment and was told I'd have to come back in two hour after two hours they still were not ready. It's a bunch of hipsters running around without a clue to how important peoples time is. This is for a warrenty repair on a battery that failed on one of their poorly manufactured devices. There are no checks and balance and no sense of responsibility in fact I don't believe any of the employees here have ever been responsible for anything other than the pot plant growing in their living room. Apple you should be ashamed for your product support
8 years ago (15-08-2017)