ALBI Honda Pointe-aux-Trembles

I've always had a good experience at this dealership except for my most recent experience. Walked in 2 weeks ago to simply inquire about the new HRV if I were to trade in my current CIVIC and of course hours had then passed and was closing on a deal but then decided I would take the night to think about it after already giving a $500 deposit. I walked in today to get a refund on my deposit as I ultimately decided to simply keep my current Civic. But before that, I was questioned by the director didn't quite catch his name and salesman as to why I had changed my mind. Firstly, my initial intentions of walking into the dealership was merely for information. Not that I needed to explain myself further as to why I didn't want the car, I still decided to explain how I concluded getting a new car was not my top priority as owning a home was. The director then, very condescendingly responded "so buying a house is just something that popped up overnight? It was not something in the plans when you came in last time". Very unprofessional on his part as I: 1. Did not need to explain myself further after saying I did not want to follow through with the car 2. It is my personal business and I should not be questioned on this matter by a Honda salesman. All this to say, I will be taking my business elsewhere when it comes to car maintenance as the director/manager is unprofessional and rude.

Although i bought my car somewhere else, i called this dealership to compare information. Spoke with Jean Michel, SUPER helpful and honest. I recommend more this place than where i bought my car…

Service is questionable. Bought a used car and was promised everything would be checked and cleaned before I picked it up. The windshield wipers had been completely missed hinges loose and the rubber split in several places, led to a very scary moment on the highway over winter. Was reimbursed only a portion of the cost of replacing them when I noticed it away from home. Recently, I had my summer tires put on had the winters installed on purchase. I kept questioning whether one of the tires was slightly flatter than the others. After going to my family's, my uncle tested the pressure and it was definitely lower than the others. Took it to a mechanic and there was a small hole in the tire. If I did it, I did it on the 24 min drive home after they were installed, otherwise it had been there from the start. The first thing was definitely an oversight that cost me. The second thing may not be obviously their fault, it's still strike two. I obviously don't look forward to the expensive oil changes associated with keeping the warranty but will have to go on faith. NEW: Found out at my first service appointment that everything that should have been done in regard to the car's maintenance had not been done for example, the spark plugs that they quoted me $500 to replace. Having left a bunch of maintenance related fixes for the new owner to cover was not appreciated and I have now taken my business elsewhere. I paid $200 for new Honda spark plugs. If you still purchase a car from them, look at the maintenance list and timeline for the vehicle. Look at the prices quoted and check around.

Very nice service!!!!! They called me back because I had questions. The man answered my questions again and again until I understood! Very friendly, respectful , polite and professional.

Great service and team! They’re helpful and there when you need help. I’m terms of booking appointments is very flexible and convenient. Andrea is knowledgeable and the team is so helpful. I used to go to Park Avenue Honda since I purchased my car there. Now i found a dealership beside here. Thank you Honda Lallier!

Great team, they made sure I got everything I needed when I bought my used civic there. I know dealerships are very busy this year, but they really did their best to accommodate me and I'm very happy with the service I got for my car! Thanks!

Please be advised that, if you are from Ontario, do not buy a car from this Honda dealership. They have the worst, disrespectful manager ever. I was looking to buy 2016 Honda Civic Touring, and the salesperson who was the manager or director of the company told me, I don’t want to sell the car from you because you are from Ontario. Ontario people are always a problem. He kept on going saying the car is going through under finance, which is not working but we will do everything we can to make it work because I don’t want to sell the car from someone who lives in Ontario. Please be advised about this.

Very fast and professional. Service technician was really great and polite

I had the worst experience in this dealership. I got a Honda-CRV from this dealership, after negotiating with the sales team to get the car and 1000$ worth winter tires with 500$ discount on them, I was referred to the financial advisor for financing. A few days after signing the contract, I was told that the money I have payed for the tiers was considered for brokerage fees because of their difficulty in financing the car for me. Then I had to pay another 500$ to get my winter tiers, and finally I checked the tiers on the market, the price of the brand they gave me is 800$. Super unprofessional. Not recommended at all. Everything you hear or even sign can be changed without notifying you.

Terrible attitude and service Bought an Odyssey a month ago. Found problemsamong which the gliding door and the seat adjustment were intolerablewithin a week. Reported immediately. Waited until a week ago to have the problems taken care of. Only was told they wouldn‘t deal with neither of above mentioned problems. Terrible attitude. You could imagine we deserve better than this in choosing a 4s shop