Access Storage - Ottawa St. Laurent

I started out when they were Gladwin Storage and had excellent service. There have been a lot of changes with the change over to Access and not all of those changes have been positive for me. They are a typical big corporation with a lot of people who do not care about the ‘person’ they are dealing with... to them, you are an account number. That being said, Franco and Juan are the nicest guys and it’s a shame they lost Juan. They better not lose Franco!! He’s thoughtful, kind and is thorough... I realize you are a big Corp, but losing customers will make you a smaller corporation... remember that. (Oh, and there are couple of the ladies on the phone/email that have been pleasant and responsive too). Be aware, it’s not a monthly rent!! They charge you every 4 weeks unlike monthly rentals so the rent doesn’t come out on a specific date in the month ( like ever 24th - it would be like every 4th Wednesday). That was a shock to me! The units are what they are. Outdoor, so be aware there is no climate control but I think things are safe there. I’ve been storing at Gladwin for a number of years and I’m not aware of any safety issues. Franco, thanks for being such a great person, I hope Access values you.
7 years ago (12-04-2018)

Never had a problem with renting with Access Storage Ottawa-St. Laurent before. The staff are professional and I would highly recommend anyone with storage needs or with parking needs to go and visit them. Thanks Access Storage for all your help with my storage needs in the past and looking forward to renting with you for my future needs.
7 years ago (15-04-2018)

Good service, staff very pleasant , friendly and helpful,
7 years ago (18-04-2018)

My wife and I had been looking all over Ottawa for an affordable self-storage facility because we were getting ready to sell our 3 bedroom townhouse near Bank and Hunt Club and needed to renovate the main level. We needed to move a lot of our furniture out for about 4 months and found Gladwin Self Storage. Norm and Lorraine were always friendly and helpful, the grounds were always clean, and we had access to our unit 24 hours a day and Gladwin was the most affordable storage facility out there. We rented a cargo van and loaded it with the big items (chesterfield, loveseat, dining room table and chairs) and we packed our Dodge Caravan full of the smaller items and drove it right to our unit for easy unload. I was surprised at how much the storage unit actually fit. Our renovations took a lot longer than we expected but they were very accommodating of us. We highly recommend Gladwin Self Storage if you need affordable self-storage in a convenient location and friendly service.
11 years ago (10-12-2014)

amazing way above and beyond the call of duty. they were willing to try and get me after hours access just to help me out in an emergency, brought me water bottles when they noticed i was dying in the heat, recommended movers for my way out, the list goes on and on. all this and the price is right :)
10 years ago (24-06-2015)