Accents @ home

I bought an area rug for over 400 dollars from the store. It was rolled up and wrapped up in plastic from top to bottom so that it was fully protected. I took it home, put it in the closet and figured out I did not need it. I never opened it, never took the protective plastic off and drove it to the Coquitlam location. I brought in the receipt, put the area rug that was unopened on the counter and asked for a refund. After a long haggle they said no and that I can simply have store credit even though I returned the product unopened, never used, with the receipt and it had only been 3 days since the original purchase. I strongly suggest not to buy from this place since in life sometimes you might buy something, change your mind, the item may be over priced and you find out a better deal somewhere else, or maybe the item when you take it home does not fit or is the wrong color that does not work out. What ever the reason is there is no return policy like other stores have especially on accessory items. I emailed in and got a phone call back with a guy giving me an argument. I then got a second phone call from the coquitlam storey which claimed to know nothing about the conversation with the first person so than I had to reexplain things a second time. Then I ended up having the coquitlam store just argue with me. Then I told them if I don't get a refund I will start to leave reviews all over the internet so that people can think twice about buying from the store. You don't want to buy from a store where you are "stuck" it just leaves a very bad feeling when dealing with them.
8 years ago (23-06-2017)

BE AWARE!! The display looks good in the store but what you receive is different story . The parts were all crooked when I tried to put together . Called to complain and they said nothing they can do since they were already opened . Don't ever come here for furniture .
8 years ago (28-04-2017)

BE CAREFUL. the quality that they have in their store it's totally different from the one they deliver to you. Looks the same but WORST quality ever!!!!
9 years ago (27-06-2016)