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Zara

  1. Vancouver
  2. Vancouver Clothi̇ng Store

Reviews, get directions and information for Zara

Zara
Spanish fashion chain offering on-trend house-brand clothing, shoes & accessories.
Address: 1056 Robson St, Vancouver, BC V6E 1A7, Canada
Phone: (833) 673-6157
State: British Columbia
County: Metro Vancouver
City: Vancouver
Zip Code: V6E 1A7


Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 11:00 AM – 7:00 PM

Update Info
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Reviews
Visited the store to buy a bag, while buying the bag, the cashier didn’t ask if I needed an email receipt or a paper one, and gave me a paper one, after the payment, I threw off the receipt.nnThen the guard asked me proof of the purchase and the other store rep started asking me for the receipt and then made me wait at the door, as I asked him to confirm with the cashier.nnEven after that he comes back and starts asking me for the receipt again, I ask him what the cashier said about the purchase, and he didn’t reply to that, and just said that no worries it was just a “routine” check, and “you can go”, lol.nnThen I got back and realized the cashier hadn’t even removed the paper packing inside the bag.nnHorrible Experience to say the least.
There are far fewer product varieties compared to other branches.
0 stars if I could. I shop here very often, customer service was never the best but today had a horrible experience. I bought some pants a couple weeks ago that I didnt' try on in the store. when I brought them home they were super see through so I folded them back up and popped them in the bag until I was able to make it in to return. I guess the the pants I bought were a return from someone else and the tag was tied back on, which I didn't notice because I didn't try them on in store. The manager came and said that the pants have been worn and they can't return. After telling them they have literally been sitting in a bag for 2 weeks, he was rude and dismissive and was treating me as is I worn these pants for days, tied the tag back on, and came to return. He then just walked away. Won't be shopping here anymore.
I come to this store very often … never had an issue … but today ! Worst customer service ever ! Bad thing I did not ask cashiers name as I was disgusted about how she handle the situation … but I can send you my receipt so you can find out who was …nToday I went and bought 2 items … the cashier asked my number so I can get my receipt … it happened so fast that I just realized I wanted the receipt printed ….nI was a nice an polite customer and I asked her if was possible to print it … this girl got mad at me and was giving me a hard time about it … saying that it may take long, that why i did not say this before … bla bla bla … she was basically being mean …nIf you are working just do your job ! If a customer makes a mistake !! Just do your job whit-out complaining … And common sense … if you don't like to do what you do ! Change your job ! But don't give a hard time to the customers !nZara ! Your employees need to be trained ! The customer always will have the reason !!
THE WORST EXPERIENCE EVERnOn August 1st, I made a purchase at the Zara store on Robson Street in Vancouver and immediately requested a refund at the same store. However, the refund has not been processed yet. The store manager, Jannin, provided me with a refund receipt and a phone number, instructing me to contact the number if the refund was not processed.nI called the number and explained my situation. The representative assured me that they would send an email, and I received a case number via email, asking me to contact Zara through chat. I have repeated this process more than four times, yet I still have not received my refund.nI am extremely frustrated with your brand, and I have no patience left. Due to my busy schedule, I cannot keep calling, and when I visited the store again in mid-August, the manager told me there was nothing they could do and advised me to contact customer service.nI am beyond upset, and I demand my $150 refund immediately. I will never shop at Zara again. It is now September 13th, and it has been one month and ten days since I requested my refund. There has still been no resolution. Please resolve this matter urgently.
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Zara map

Directions to Zara with public transportation

Westbound Robson St @ Burrard St 100 meters
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Southbound Burrard St @ Robson St 130 meters
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Northbound Burrard St @ Robson St 160 meters
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Southbound Burrard St @ W Georgia St 190 meters
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Northbound Burrard St @ Smithe St 190 meters
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N22

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