Wendy's

Sorry this is so long- My family and I took a trip to Jackson Hole yesterday as they are from out of town. On our way back to Idaho, we stopped in for some dinner. There was a total of 7 of us and they were not busy at all so we thought it would be fine. The cashier was super nice and was handling all of our orders really well. The older man, who I assume was the manager because he was wearing a white button up, was not. The started putting the orders on the tray as they were rung up instead of waiting until the end when it was all paid for. My brother changed his order, still the same items just rang up differently so it was cheaper, but the old man threw all his food away passive aggressively and remade it, all while being really rude. The cashier was quick and the food was quick, but the manager could not figure out where each item was supposed to go on which tray. It was incredibly slow for him to do it the way he did it, but we were fine. The worst part of the experience was when we were sitting in the lobby, eating our food. The manager started yelling at the cashier (very loudly and in front of the whole lobby) saying how she made his job much harder for the 7 person order, which she was the smoothest person in the whole system so my family was puzzled. It was incredibly and unprofessional for him to talk to her on the floor the way he did and we were not the only customers who felt uncomfortable. My dad made sure to go out of his way to reassure the girl that she did a good job as we were leaving because she was so embarrassed over the whole situation. It was completely unprofessional. As that was happening, I was eating my sandwich and the bun and the chicken was soggy, it was so gross. But I couldn’t go ask for a new one because I was not going to be the reason he yelled at another person. This manager is absolutely rude and unprofessional and made the whole experience uncomfortable for everyone eating there. I would not recommend until this manager is either removed or retrained to be a professional.
7 years ago (28-12-2017)

This Wendy's was fine. We were driving through town and all the spots downtown seemed like a nightmare for parking. We weren't stopping long, so this seemed like the best choice. Food was fine and there was parking available.
7 years ago (18-09-2017)

This Wendy's was definitely the best experience with Wendy's that I have had (I'm not a fan of Wendy's, as they are perhaps the bottom rung of fast food burgers in my opinion; below McDonalds even). Regardless, my wife and I ended up coming here with family, and we got two different salads. Both were excellent for a fast food restaurant. So overall, no complaints.
7 years ago (30-07-2017)

love the atmosphere and the employees. I actually like their accent. I can't tell what their primary language is, but they speak good English. Food is always good. Service is always good, as well. Definitely one of the best WENDY'S.
7 years ago (10-07-2017)

My fur baby loves her burgers from Wendy's & they accommodate my order.
7 years ago (03-01-2018)