Wells Fargo ATM

Very unprofessional branch hate to say it but go to Oxon Hill or VA. The manager Berta, should not be in charge of anything. She is rude and, unwilling to listen, very defensive from the start. They are understaffed and aren't knowledgeable of the bank's processes; will tell you anything. If you call customer support, they'll say, "I don't know why they told you that." No one cares and looking at previous comments, nothing is being done. I guess it's expected?

Unprofessional. I walked in, no one leading the lobby to assist customers or clients. Then a woman with short hair comes out, asks what we needed help with. I needed a debit card and to add my husband to my account. She asked if we had an appointment and we said no. She then told us to go online and make an appointment. Then I had to ask if we'd be able to still be seen, and she said it depends on if anything is available. She clearly didn't care to help, make eye contact, nothing. Just, Unprofessional.

I went to this establishment to cash a $105 check issued to me by my employer. The day prior, my Supervisor Mike went to this same bank to cash a similar lager check. I was told by Ms. Lopez that there would be a $7.00 processing fee because I am not an account Holder. I called Mike regarding the fee and he stated he wasn't charged a fee. When I spoke with the manager Samantha, she was rude along with Ms. Lopez. Not good service!

The teller Nick was extremely slow. What is the point of being a Wells Fargo customer when in the middle of a transaction he gets up and starts doing other things . The reason why I went to the window was because they were six people lined up at the drive through ATM. By the time I received my card and ID back all the cars had already been through the ATM. Never Again

Could not open a checking account without an appointment. No mention of this on the website.

ALWAYS VERY BUSY! And only 2 employees. management must consider adding more staff to help customers. Expected wait time for a simple transaction is a minimum of 20 min. Long line making customers tired and employees not provide good customer service as they try to rush! I seen a lot of frustrated customers. I only come here because it is the nearest to my business. If i had an option i will not.

This branch threatened to have me arrested because of customer service guaranteeing services the branch refused to honor. After requesting to close my account, I actually received the service I went for. What a waste of time. I think in the area of the city they take their customers for granted with a lack of respect for the African American community. I hated with a passion to rate them a one star.

This is one of the most unprofessional financial institutions I have ever been forced to go to by my employer. The employees are not friendly, they have a million stipulations to get change...we have a business account! There is no dedicated commercial lane or teller so it takes over an hour to put in your deposit and get change for your store. The wait is ridiculous, every day lines around the building-your staff is not prepared to do banking transactions?? Poor, just poor and it never changes.

Outside of hearing a call that was on speaker about their lack of business be professional and close the door, what was conveyed to me on the phone was different from what was said in the branch the next day. Next I was told I need it explained again by the manager when I asked why and asked to speak to a manager; instead of apologizing and taking ownership of the misinformation given. After everything going on with your brand, learn how to aknowledge your banks mistakes when handling a long standing customer.

Simply put, the Silver-Hill location is poorly managed and severely understaffed. They do not value urgency or customer experience. Someone here said it best, Wells Fargo is the “Walmart of Banks” and they need to be reported to the Better Business Bureau. Try a credit union.