Watermark Restaurant (Gananoque Inn & Spa)

The location and view of this restaurant deserves a 5 star. We sat on the patio and had a gorgeous view of St Lawrence river. Food and service were mediocre. I think they really need to work on the quality of their foods. This place has so much potential but the food needs improvement. Come here for the view and not the food otherwise you will be disappointed.

The views and the staff are great, but the food is disappointing. The surf and turf steak was fine I guess... Thin little piece of "steak" you'd expect to get on a steak sandwich. The club sandwich is fine too - made with three slices of plain old thick cut wonderbread or Texas toast with a bit of turkey and a ton of mayo. There was a bit of pasta in someone's salad that doesn't have pasta in it... so not sure how the food handling is in the kitchen. Food is really just kind of dated and not satisfying. They were out of one the desserts they told us about but didn't realize it, so they brought one of us dessert but nothing for the other person, and told the other person they could order something else while the other person already had theirs. After seeing the cheesecake we passed. The cheesecake is just a slice of plain cheesecake... No toppings offered apparently. Just a small slice of plain cake. So overall you get great service, and the food is ok, but it's really not anything to specifically plan your visit around. Prices were cheap at least, so we didn't feel like we were overcharged. Would rather see them add a few dollars to the price of each item and update their menu a bit though. Oh, and the lady at the hotel's front desk as you walk by was really unfriendly. Just ignore her, and head straight in for the restaurant.

July 2022: My experience was much better the second time around as we went to dinner earlier, seems the best time is around 6pm. The sun was still shining gloriously in the backdrop but we had a great table and got to admire the waterfront. I ordered the Grilled Salmon; it was near perfect. The only thing it lacked was a sauce like a buttery sauce to compliment it but that’s the only suggestion I have this time. Our server was Ashley and she did a stupendous job at making sure we had everything and balancing all the guests that arrived after us. Thank you!! N.B. This section of the restaurant is closed on Mondays the mostly patio part. They do have another half with a patio, but a larger inside. Sept 2021: Certainly a lovely view but if you plan on dining a little later in the evening, bring a flashlight. Headed out about 8:15 on a Sunday, the sunset was slowly fading but you could still see the other diners out on the patio. By the time the meal came, we were eating in the dark! The restaurant only invested in a few white lights on the corner posts of the patio; if you weren’t sitting under one, you could not see your food! I literally had to take out my iPhone flashlight to see what I was eating! iPhone has been very generous with the amount of light in that last picture. There were no overhead lights or lights near the door to walk back in safety hazard there, candles or even those battery operated ones from Dollarama! Unbelievable, eating in the dark and then paying that much for dinner! Secondly, the menu says you can switch out a side of fries for a salad for an extra cost. Fries were served with almost everything there [in general]. Upon ordering, the waitress never asked if I’d like a different side, as they normally do. If you say you don’t want a side of fries, offer another choice! Received: fries. Lovely. The service was not that great. We were asked how dinner was going when we couldn’t see our food, could barely see each other. Perhaps I’ll be back during lunchtime but a later dinner, no thank you.

The food was good and we really enjoyed our view. They really have the best views. There was also live music which made our experience significantly better. Will definitely go back if we were in town!

The Sea Food Platter was described as an "Entree: breaded calamari shrimp and scallops deep fried and served with dipping sauce and a side of coleslaw and macaroni salad" I took a photo... smaller than anticipated and it tasted like it was from box frozen. The only reason I gave 3 stars is because the service was good, the patio view was good, and I enjoyed the wine. The food not so much.

We were looking for a patio experience on Sunday afternoon of the long weekend and Google suggested this restaurant nearby. Although the waitress was overwhelmed being the only person on staff in the entire restaurant she explained the situation to us clearly from the beginning. The food and drinks were delicious and the service friendly. I would highly recommend this restaurant and also suggest the management find more staff like the wonderful waitress who served us.

Delicious food. Fresh and so tasty. Best meal I have had in awhile. Amazing service. Friendly ladies. Melissa and Elly or Eileen sorry not sure which. But both ladies were awesome! Added bonus amazing view!

Best View in town to have Dinner. Sunset Dinner was really nice looking over the water. The Dinner it self was good.. Price was inline Normal staff was playful and helpful.. I would go back 4sure.

Food is ok. Patio has great views of the St Lawrence. It may be different under covid, there are two restaurants but it seems they have combined the kitchens.

We sat out on the balcony it's covered nice view they're trying to fix the place up waitresses were a little slow they were having more conversations with each other than they were with the customers but they were friendly