Value Village

The clothes and treasures at this Value Village are absolutely out of this world! Every visit feels like stepping into a wonderland of amazing finds. The atmosphere is so warm and inviting that it feels like coming home. The staff are beyond friendly, making you feel like a VIP every time. I’ve never left disappointed—each trip is a thrilling adventure of discovering unique, high-quality items at unbeatable prices. It’s not just shopping; it’s an exhilarating experience that keeps me coming back for more!

I visited this Value Village location with my Emotional Support Dog. I was calmly walking through the store when a security guard rushed over and immediately questioned whether my dog was a service animal. I politely explained that he is an Emotional Support Dog, with documentation from my doctor. Despite this, I was told that Emotional Support Animals are not allowed, even though the store does not serve food.nnI respected the store’s position but was surprised at how rudely I was approached. Even after being told I could continue shopping as long as my dog remained quiet, the security guard kept following me and continued to speak to me, making me very uncomfortable. I politely told him several times that I no longer wished to continue the conversation, yet he persisted.nnFeeling disrespected and unwelcome, I went to the front desk manager to explain the situation. Unfortunately, instead of showing empathy or offering a simple apology for how I was treated, I was met with indifference. When I asked to file a complaint about the security guard’s behavior, she called the store manager on the phone, as he was in a meeting. Although I offered to explain the situation directly over the phone, I was not given the chance. The store manager instead requested my name, phone number, and email to follow up, which I provided.nnBefore leaving, I told the front desk manager that regardless of whether the customer is right or wrong, a manager should at least acknowledge a negative experience and offer a basic apology. He refused, saying he would investigate first.nnThis was a deeply disappointing experience. I understand store policies must be followed, but it costs nothing to treat people with dignity and respect. No customer should be made to feel like a criminal for simply shopping with their support animal.

A decent sized VV, with typically good selection. The parking is less than ideal as it’s a busy plaza.nnThere is lots of variety at this location. I don’t like that they display the bigger art work/pieces across the whole back of the store, it’s chaotic as hell. But there is always a great selection & a fair amount of people at this location regardless of the time of day.nnAlways manage to find something when I’m in the area however, still a 4/5 for the parking being hell most days.

I brought my aged mother to this store. There was a security guard who motioned me to move over so he could pass. I moved back so he could pass . He replied thank you, I said “you’re welcome”. He replied again thank you, I replied “you’re welcome”. Then he said it again. I was so caught off guard, I then thought does he want the last word .. like are we children. He then followed me around, I was scared. I went to a Cristina and reported this. This is very unprofessional behaviour .. very alarming ..

Worst value village in Toronto highest prices for donated items you could go to actual stores and buy things brand new for a cheaper price. Absolutely scamming the community and hoping this places closes very soon and the workers don’t get to price things up like they are right now