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Urban Barn

  1. Ottawa
  2. Stittsville Furniture Store

Reviews, get directions and information for Urban Barn

Urban Barn

About

Urban Barn in Stittsville has furniture and home accents to bring sophistication and comfort to every room of your home.

Story

Found in Stittsville Ontario, Urban Barn Kanata is a furniture store specializing in contemporary furniture. Our exquisite, high quality furniture will bring character into your home. Located just steps away from Hazeldean Road, ensure to stop in on your way!



"Urban Barn in Ottawa has furniture and home accents to bring sophistication and comfort to every room of your home."
Address: 5487 Hazeldean Rd Unit 3, Stittsville, ON K2S 0P5, Canada
Phone: (613) 836-2200
moc.nrabnabru@atanak_bu
State: Ontario
County: Ottawa Division
City: Ottawa
Zip Code: K2S 0P5


Opening Hours

Monday: 9:00 AM – 9:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:30 AM – 7:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews
Shawn was great help, with her experience with interior design she was a delight to work with. Extremely knowledgeable and not pushy at all! Highly recommend giving her a call. As for the material that they sell, products are great quality. A bit pricy compared to other furniture stores but over all a good source for nice furniture!
Staff was friendly and helpful. We wanted to buy a sectional sofa. The fabric selection was horrendous. 75% of the fabrics on display are discontinued. This should be an easy fix, someone let the stores know what to remove from the display. We purchased furniture from Upper Room with no issues regarding fabric selection. They update fabric regularly.
Bad customer service when problems arise... We purchased a custom couch from Urban Barn Trainyards, which arrived with a broken leg and fabric pulls. We contacted the store same day, and mentioned that their delivery company also noted the issues. Rather than believe us and create an action plan, we had to dissemble our sectional and send pictures to "prove" the damage. They then also verbally questioned whether we did something to create the issue, even when it was clearly documented on delivery. We then also became responsible to receive the replacement parts, and contact the store and their 3rd party company to complete the repairs. 3 weeks later it was finally fixed, and in the meantime a broken sofa sat in our main living area. Now that the damage is fixed the sectional itself is very nice, but the lack of customer service we received was extremely frustrating and the "premium, white glove" delivery service that we paid extra for was definitely not met. Unless buying something you can walk out with, I would caution that once your money is taken they don't really care and it's on you to continue escalating a response.
Ordered online quick and seamless process and was aware of delays from the start. I had an absolutely fantastic experience with online service rep Tara who was able to keep me updated with follow up emails and even organized shipping to my surprise everything actually arrived early. The products fairmont bedroom set is of very good quality and looks fantastic as well.
I’ve spent a fair amount at the Trainyards. Urban Barn over the past few years. Overall their furniture is very good quality and reasonably priced. The service is also very good - which is why I was a bit dismayed when, after purchasing a floor lamp this week - on sale and a floor model - I got home to find they didn’t include the lightbulb. Seemed a bit cheap given it was a used bulb and, for practical purposes, a used lamp. Soured me on Urban Barb, to be honest…
The service was absolutely mediocre. The information I received to help me make my decision at the beginning was wrong, mistakes were made in the payment, I had to do many follow ups and the staff had no customer service skills. I am happy with the product in spite of the delays and poor service.
I had great customer service!
Mai was very helpful and provided us with suggestions as well as a design for our family room. Thank you Mai!
This store is full of amazing people. Very patient, and very helpful. We take all the time we want to decide what we need and how it would look, and they assist at every step. They do not push us to buy something we might not want.
Their mask exemption policy is to set up a time before or after hours to go in and shop like I'm some leper. I will not be back after being treated like I was a disease carrier just because my medical condition keeps me from wearing a mask. Beautiful furniture, but the discrimination will keep me away permanently. EDIT: If I'm showing no signs or symptoms then who exactly am I putting at risk by not having a mask on?
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Urban Barn map

Directions to Urban Barn with public transportation

Hazeldean / Lowe'S 260 meters
301
303
61
Hazeldean / Grant Crossing Centre 430 meters
301
303
61
Hazeldean / Grant Crossing Centre 450 meters
301
303
61

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