U-Haul Moving & Storage of Waterloo

My family got into an accident in the middle of a move some years ago, and ended up needing a storage space last-minute. The service we received here was wonderful. The staff was accommodating and understanding, and the lady who works here, in particular, seems to have a good heart. Extremely thankful for her help, even after all these years.
7 years ago (20-10-2017)

I am a monthly customer at this location. The fresh baked cookies are a great touch and staff are knowledgeable. At times it can be more of a wait than I like due to short staffed. Also it often smells like smoke inside and I have a smoke sensitivity, but I tolerate it as the staff are kind and very helpful.
7 years ago (30-09-2017)

Great customer service. Couldn't pick up at another location the night before. Was able to pick up at this location the next morning.
7 years ago (06-11-2017)

Great place to get a moving truck. Quick and easy pick up and drop off. Price was pretty good as well. Truck handled very well.
7 years ago (29-09-2017)

Great experience the day of, but the planning was a mess. I made a reservation online well in-advance, and less than a month before my moving date, U-Haul called to let me know that the van is only available for part of the time that I requested (we're talking - a very small part). By this point, everywhere else was booked out. Quite unprofessional.
7 years ago (24-10-2017)