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U-Haul De Montreal-Ouest

  1. Montreal
  2. Montreal Storage
  3. Roussillon Regional County Municipality Storage
  4. Cote-Saint-Luc Storage
  5. Lachine Rv Park

Reviews, get directions and information for U-Haul De Montreal-Ouest

U-Haul De Montreal-Ouest

About

Moving Made Easier

Story

U-Haul is the choice for truck, trailer, cargo van rentals and U-Box containers; most offer self-storage, boxes, moving supplies, hitch installations & sales, propane & online reservations.



"U-Haul a tout ce qu'il faut pour votre déménagement local ou longue distance, incluant la location de camions, de remorques, de fourgonnettes, de camionnettes et de libre-entreposage. D'autres solutions disponibles pour le déménagement incluent les conteneurs U-Box, les Aides-déménageurs, l'installation d'attaches de remorque, les boîtes de déménagement et d'expédition, le propane et les réservations en ligne."
Address: 8101 Mtl-Tor Rte 2 & 20, Montreal, QC H4X 1N1, Canada
Phone: (514) 364-1891
moc.luahu@lridbbf350448
State: Quebec
County: Montreal
City: Montreal
Zip Code: H4X 1N1


Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 8:00 PM
Saturday: 7:00 AM – 7:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

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Reviews
Not just another UHaul, the team cares about the customers and help everywhere they can. Daniel and Steve took good care of me with my trailer and rental unit, even with a password that didn’t work, quickly remedied. I’m a returning customer and will come back!
There is a great great gentleman here who definitely loves his job and cares about the customers. His name is John he has a 9 year old dog. He helped me a lot with my Trailer Ball Mount. If every employee was like him, I would never shop online; rather I would go shopping in person all the time in order to be greeted by such nice people. Thank you John for the great service!
Installation was scheduled for noon the earliest available option when scheduling online. When we arrived at noon, we were told that the technician would only be able to begin on our car at 2PM. When we returned at 2PM, the same technician told us that he was still not ready and to return between 3 and 4PM. We ultimately decided to leave the car overnight and take an Uber home. Not impressed with the scheduling - hire more technicians, or at least call the customers ahead of time to let them know that there are delays. An entire afternoon was wasted. We will not be recommending Uhaul to anyone.
I visited this branch in early June and booked a truck to move from Montreal to Toronto. After the initial reservation date and before the pickup date, I checked the reservation schedule by visit or over the phone, and I received their reply that the truck would be confirmed on the pickup date and what I had to do was just wait. However, today when I visited this branch which U-Haul website designated as a pickup location, the day of truck pickup, the manager of this branch replied that there was no truck available. I got a reservation through the branch's staff, and followed the staff's instructions, but in the end I didn't receive the vehicle. I asked the manager what the problem was, but he didn't even explain why. I'm in a situation where I have to reschedule all my moving plans and appointments and look for other available moving company. With great loss in time and money which can never be covered by the $50 which I may receive by claiming U-haul from now on. What really disappointed me was the attitude of the manager. He said he was sorry too, however, we could easily read the irresponsibility and brazenness on his face. Even more frustrating was when we asked him for advice on alternatives. He tells us to claim $50 on u-haul, or there's a truck going to Toronto in Rimouski which I've heard of for the first time today, about a 6 hour drive east from here, so we can go there and check it out for ourselves if we want to. How could such an answer be a realistic alternative to someone who was not assigned a vehicle on the day of the move? There were several cars waiting at the spot, but he said they were all reserved and he couldn't assign us any cars. I don't enjoy leaving reviews, but I feel the need to share the problem with this branch. When I first encountered the situation, I was angry and even absurd, but now as I write, I have a lot of sympathy for him. I hope he greets customer kindly, handles things clearly, explains exactly what a problem is if a problem arises, and advises on a feasible way to do it and hopes that he finds joy in his work through those things.
I simply loved working for U-Haul until my entire world was crushed by regional managers and big head honchos who haven’t a clue about customer relationships or their employees morale and how both can affect the profitability of any certain location. Everyone deserves to be treated equally and the way this location has been changed has increased it’s popularity amongst the down to earth lower middle class whom starve for respect from their peers. Montreal west u-haul is the original store , founded in 1971, should be treated with the respect it deserves and not flattened to the ground by big business storage facilities. It should be considered as part of our heritage, certainly after three generations of clientele that frequent our location. What a shame to let protocol destroy the very fabric of salesmanship and company representation. Mom and Pop stores leave us one at a time, so sad.
A little out of the way, but not too bad since it's off the highway. Be prepared for a long wait time, even if you are early. It's also possible even with a reservation that they overbook which wasn't nice to hear and almost happened to us. I would've given less stars but the equipment itself is perfectly fine, dropping it off is fairly straight forward, and the price is *great*. If they hired a couple more people I think the experience here could vastly improve!
Daniel was very helpful with outfitting my car to pull a small trailer. I would definitely recommend this location. Their customer service is great!
Worst moving experience ever!!!!! My truck was reserved for 10am but was delayed 3 hours after my scheduled reservation and the location didn’t have my reserved moving equipment by the time I went to pick it up. I did not receive any notice ahead of time that the truck would be delayed and when I did go to pick up my truck later for the second time after the new scheduled time it still wasn’t ready and I had to wait around even longer for the truck to be checked in and cleaned. It was my birthday and plans had been made to celebrate in the evening which needed to be cancelled due to me still moving when I thought we would’ve been finished ages before. Not only did they completely ruin my birthday due to their inability to manage reservations and bookings conveniently but I’m also 6 months pregnant and by the time I got my truck the people who were originally available to help me and my partner move were no longer available so my partner and I had to move everything solo. Which is not something a woman 6 months pregnant should be doing. Furthermore because we started so late and no longer had any help we were unable to move everything into our storage unit before they closed and had to extend the reservation for the truck for another day. What was supposed to be done in 4 hours has taken 2 days. The overall move ended up being significantly longer, stressful and more expensive than if I had just hired movers like I was originally thinking. I WILL NEVER BE RENTING FROM UHAUL AGAIN AND STRONGLY ENCOURAGE OTHERS TO GO SOMEWHERE ELSE TO AVOID AN UNNECESSARY HEADACHE DURING AN ALREADY STRESSFUL TIME.
*** SCAM : Do not try rent storage here***. Reserved storage online along with a truck, took the day off work. We even called u-Haul to confirm. Upon arrival to pick up the truck, we asked where to unload when we come back with our furniture. We were then told that there is a waiting list for storage space as they are full. Therefore, confirmed reservations mean nothing to U-Haul. Now we have to find storage elsewhere and will not be using U-Haul again. A total scam.
I had a trailer hitch installed. It can be hard to get through to the office by phone, but the hitch installer takes pride in his work and is very helpful. Excellent installation service.
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