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Turtle Jack's

  1. Kitchener
  2. Kitchener American (Traditional)
  3. Kitchener Canadian (New)
  4. Kitchener Sports Bars

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Turtle Jack's
"In 1992, the Lishman family had a dockside moment of inspiration. What if there was a premium restaurant that offered delicious, fresh food served with the same fun, relaxed hospitality one enjoys with family and friends at the cottage? From this simple dockside idea, Turtle Jack’s Muskoka Grill was born. Twenty-five years later, Turtle Jack’s continues its tradition of celebrating family, friendship and fun through its signature premium-casual dining experience. Guests are greeted by our team as newly met friends, and then indulged with flavourful menu items prepared fresh each day by our talented kitchen team."
Address: 4289 King Street E , Kitchener N2P 2E9, ON, CA
Phone: (519) 650-1199
State: ON
City: Kitchener
Zip Code: N2P 2E9


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Reviews
Great friendly service, and good food. They we're out of nachos which we had ordered, but got us some naan with guacamole instead which was great. The food was good overall. The fish was unevenly seasoned very salty on one side and totally bland on the other, and the wings were excellent. The place is nice with a nice sports bar on one side and quieter booths for dinner on the other. The service was quick and very friendly. They had made an error on the bill but caught it themselves and fixed it for us before I had mentioned it. The chicken parmesan was good, but the pasta had a thick rose style sauce not a traditional marinara. A good experience overall.
This was a great restaurant experience. Staff was very friendly and very attentive. Never once did we have to ask for a refill for drinks, they always automatically came over with more which was perfect. Wings are delicious here as well as the other food. Really good desert menu, never have I ever saw a desert menu and wanted to order everything. They have a fun desert where you roast your own marshmallows to make S'Mores.
Nice ambiance. The location is equipped with tables and booths and seating at the bar. Able to host large and small group and its kids friendly. The menu is diverse. ....your typical casual dining items, wings burgers, calamari, salmin, streak etc along with a decent drink selection. Adequate parking, nice and friendly staff. Price point is $$ moderatley affordable depending on what you get. I would recommend.
Tried a raspberry daiquiri not a fan. For supper I had a ball of ice cream with cinnamon and whip cream on top of a round deep fried wrap drizzled with chocolate and caramel, It wuz ok to try. The wings looked good and I wuz also told the hamburger wuz also good.
Went for dinner with a large group, had made a reservation. Was placed by a spot in the dining area that had a leak from the ceiling - a pretty serious one where they had a large stock pot catching the water, but it was filling up so splashed a few seats at the table. The table was not set properly - either there were napkins for people but no knives and forks, or there was a knife but no fork - who sets a table like that? So we asked for more cutlery. The waitress came and started taking drink orders, but they took forever to come. Our waitress came back telling us they ran out of glasses and were just in the dishwasher, apologizing profusely - not her fault of course. Food orders were put in and they took a really long to come out - and by the time they came out, some meals were cold. I ordered the Beef dip with baked onion soup - the soup was warm but the sandwich itself was cold and the aux jus that came with it was cold. There was also barely any aux jus for the sandwich which was disappointing. A few others in the party were not happy with their meals either. Later on some drinks that were ordered but took forever to come, and the server said they would take care of it - this never happened. A soup upgrade on another meal was never properly done and ended up being charged full price for the upgrade! Bills were incorrectly split, but people were so frustrated they didn't want to bother dealing with it. The waitress had said we were her first table and there was new management in place. If management really did change recently that's extremely disappointing, it used to be a nice place to stop by. Now it's not worth going to.
Great service, friendly staff and unique wings. Don't expect all the exotic flavours of other places but they may be the only ones to barbeque them vs deep fry.
Had a Burger it was called Hell-a-burger thought was going to be spice, but it didnt find it to be spice at all. But enjoyed it nonetheless. The burger was topped with Bacon, jalapeño, jalapeño Havarti, tomato, lettuce, red onion, pimento cheese.
There is new management or owners apparently. They've now gotten rid of half price appetizers after 9 p.m. They didn't think to advise us of this before we ordered. So I'll be going to the numerous other places around town that do have cheap appetizers. Also, I ordered wings. What was served was two wings, ten legs. I complained and was told they could fix this, but at an extra charge. Also, the brouchetta was very plain and boring. Good quality at this location has clearly gone downhill. No wonder we were the only ones in the entire restaurant. Service was average. I guess that's the best thing I can say about the overall experience. I don't intend to return until I hear things have improved.
They were having a very busy night and when we came in they told us up front that service would be slower. When we got our food everything was fine except my dish fried chicken dinner was sad chicken breast split in two. I asked if this was normal and the waitress got the manager. They gave me a whole new plate with 2 full chicken breasts. They were super nice and accommodating ever though they were having a rough night. This is the only off experience we have had here and it wasn't even that bad. Great place.
Great food and great atmosphere when I went here. I'll definitely be back!! I read some people talking about new management and some bad experiences so was hesitant to go here but I enjoyed myself. A tip for some of you ... don't leave and post a bad reviews if you didn't at least try to rectify what disappointed you. Say something at the restaurant if you had an issue but remember that your an adult and don't be rude. That's how you can help a place grow!
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