Tri W Imports

My family has been dealing with Tri W Imports for over 20 years. Recently I was brought to tears with the customer service and lack of accomidation this company provided me. I ordered a large amount of flowers for my wedding spending $$$$$ lots of money. The flowers were perfect and just beautiful I was happy and still happy with the product. My problem occured when I realized I had to many flowers. I was past the policy that was stipulated on the terms but I thought I would call and ask if they could help me as it was for my wedding and i didnt open the boxes they were in perfect condition. Ingrid one of the ladies indicated it was no problem they would refund me the difference in cash the way I paid but would charge me a 25% restocking fee, at this point I was so happy for the accomidation I said thank you so much it will be in a couple weeks, I work long days and my mother is out of the country. 1 week later my mom recieves a phone call from Debbie, asking when I was coming as they had someone interested and that instead of ordering the flowers for their new customer they would use mine, my mom said next week as I am out of the country. 1 week later (today) my mother in law went out of her way to Tri W Imports to do me a favor as I could not make it and she went to go get my refund. Inrgrid was rude and said no they will only give me a store credit, my mother in law called me and then I spoke to ingrid who treated me very rudly with a horrible attitude she then said that is fine I will reimburse you with the cash I just dont know if we have that amount on hand. I was thankful and the call ended. Not even 1 min later Debbie called me, telling me they will not accomidate me as it was my fault , and put the blame on me. They said I told them last week I would bring it back, and I didnt tell them I was returning both the orchids and cherrie blossams. The thing is I have all the calls on the recording and I will be filing a complaint because not only do they verbally tell me twice it is not there policy but they will work with me, but they put me down as a customer and made feel like I did something wrong. I called them to ask initially they said yes then they turned around and said no. ***I went on the website 10% restocking fee charge not 25% ****. I am extremely hurt and bothered by the attitude and actions of these business women. I would just be cautions and get everything in writing because I am not out over $700.00 because they told me it was my fault and called me a liar. I am sorry abou the bad review, like indicated my initial experience was fantastic accomidating but then it turned into a sour fruit, as this business step on me like a door mat.
10 years ago (26-05-2016)