Trainyards Medical Centre

doesn't do walk-ins anymore. They don't answer there phones ever. Noticed them just ignoring phone calls when I was in the waiting room so I'm not surprised. when going to the walk-in I went with tumors in my neck. Then the doctor that I had seen went on a 2 month vacation. after that 2 months he finally said go to emerge. the tumors got 10 times bigger and in that time it had possibly spread to my brain. amazing time to take 2 months off... maybe just give someone a different doctor when patient comes to you with possible life treating situations... and I should of been referred to go to the ER to begin with...The doctor had no clue what he was doing without going through his assistant with every little detail... his assistant was the only reason I went to the ER.. stay far away if you value your health.

Would give 0 stars if I could. Unprofessional, incompetent, and lazy is what I have to give this clinic. They always tell you their walk in is not accepting new patients, then they tell you to come the next day and that they will be open for walk ins then. You try calling multiple times a day throughout the day, no body ever answers. You waste your time and gas going there constantly. No doctors are available for family doctors so you can’t even register with them. Also, I even called while standing in the call centre no phones even ring at all. Complete waste of time. I get people are stressed out because of Covid, but telling me 25 patients is all you can take for the day for walk ins when there wasn’t even 20 patients in the building is completely ridiculous.

Ive been a patient at this clinic my whole life and yes while it is a pain to get someone to answer the phone and the wait times can be a bit excessive - you have to consider that it is an extremely busy location. If one person shows up late for their appointment or the appointment lasts a bit longer it can throw off the whole day. Overall its a great location, the only bad thing I have to say is that some doctors have really odd availability and its hard to work around it but thats about it.

We have both a family doctor and pediatrician through this clinic, both are wonderful, responsive to our needs, and respectful of appointment times. Serious considerations should be provided into the administration of these clinics. Implementing an online booking system would be helpful to alleviate the support staff that are likely dealing with backlog/call overloads. It would also enable people to get a sense of wait times, or to place their names on wait lists for walk in apts.

If I could give a 0 star I would. My daughter hasn't been seen since she was 6 months old she was a preemie aswell we have been calling, leaving messages, and getting nothing back. We had to have our pharmacy fax them to get a prescription because we could not get through this has happen multiple times, with the pharmacist leaving a note for them We just recently got through to them and they told us they were booking into January, keeping in mind my child is now behind in shot, her being preemie and RSV being so bad this year we thought that date was a bit ridiculous, but we took it. We received a phone called from them saying there was a cancelation for 230, we jumped on it. Headed down, when we stopped for gas we called to just remind them we were coming just to be told they apparently double booked and there was nothing they could do. After a very upsetting conversation they lady hung up on us before we could even rebook an appointment. I called back and spoke to someone a lot more kind was able to book for the following week, but she refused to give me the name of the woman that hung up on us. Regardless you work at a pediatrician office, it is EXTREMELY unprofessional to hung up on a concerned parent trying to make an appointment for their child that's over due for vaccines. The only reason my child is going here is because she wasn't allowed to be discharged without a family doctor AND a pediatrician, and Dr.Farhadi was one of the doctors for my daughter in the NICU, I wish I knew a number to report her. This place needs a new staff and some organization skills.

I had been a patient here for years. My doctor is leaving and they told me that once he does I cannot even come in for walk-ins before they find new doctors. Leaving patient high and dry with ongoing medical problems. Shame on them.

Guys, never ever go this place. The receptionist was extremely rude. If the management wants to know who she was, she was the one on duty at 13:30 PM on Friday, May 06. Company should fire her immediately because they are not offering this service for free to the citizens. Go anywhere else but not absolutely not here.

I wish I can give 0 I am so annoyed with this clinic they never answer the phones I have been trying to book an appt for my brother with Autism and I have never received a call back when we go there they tell us the walk in doctor can’t do anything we need to see our family doctor I am getting the run around , they never answer the calls or call back anyone when I went there to book the appt they told me to call to book the appt they are only accepting walk ins what kind of clinic is this what happened to it I am so disappointed and disgusted by the lack of professionalism and the lack of call backs

I called on Friday November 11 at 9h15 am. Very very bad customer service. I called and they did not talk on the phone, I was hearing other worker doing stuff. Then they hang up on me. I tried to call back 10 times and I was rejected to the voicemail 10 times.

Don't be fooled by the term "walk-in clinic". It's for registered patients only who has a family doctor. It's not open for the general public.

Directions to Trainyards Medical Centre with public transportation

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