University of Ottawa Health Services

I would like to share my gratitude to the staff of this clinic. We have been patients here for 4 years and our family doctor was Vincent Nadon. After what happened we haven’t received a new family physician yet, but staff of clinic assured us that they were looking for one. My daughter was sick with flu and I thought that we were in trouble because as of now we don’t have a family doctor. So we came over to walk in clinic at Marie Curie and the wait time was minimal, the doctor there was awesome and we received such a good care. Thank you, guys, for being professional and caring to your patients. I greatly appreciate it!
7 years ago (23-03-2018)

Our family loves our doctor here, but patient scheduling is just a mess. Every time I bring my kids in or myself for an appointment I can never find a parking spot. I try to get there as early as I can and still, finding a parking spot always makes me a bit late. It finally happened. Parking was really booked, side streets and patient parking were full, and by luck I found a spot 10 minutes a way, way down a side street (not even sure where I parked was legal). Had to come back at 2:30. Lost an entire days work. As a business owner this is just not practical or acceptable. It appears reception overbooks. Not happy in the slightest.
7 years ago (16-01-2018)

This service has some good doctors and nurses, but the way the administration works makes it ineffective. When you have an assigned family doctor, they are so cramped up with patients that you must wait minimum a month to be able to book an appointment. And if you require a specific kind of appointment, chances are they will get the information wrong because only half of the counter staff is properly trained and knows what to do. I was looking to get a simple physical once and was rebooked many times because it had never been booked properly the first time! After all that, you get to the clinic and they ask you to take a number... FOR AN APPOINTMENT THAT IS ALREADY BOOKED!! So you wait til you are called and most of the time, you're in for a wait. In my years of experience there, I never had an appointment that did not start at least 15 minutes late. Oh but wait! If you're unlucky enough to be more than 10 minutes late, you will have to reschedule. Let me not even get started on the walk-in clinic... my fingers will hurt typing the long list of things that do not work. Been using this service for over 6 years now and the only reason I'm still there is that I like my doctor, he is good and patient. So was my previous doctor so I will give the clinic that! The 2 stars are for the quality of the nurses and doctors I've met.
7 years ago (06-12-2017)

Whenever I have been unable to reach my family physician in an urgent case, the clinic has always come through. Even when crowded, wait times aren’t horrendous, and I’ve always had kind, professional, courteous service.
7 years ago (26-03-2018)

I've utilized the walk-in clinic a couple of times and each time had a longer wait time. I know it's expected of most walk-ins, but i didn't have time to make an appointment with my doctor as i needed the perscription ASAP. Waited 4-5 hours for 5 minutes with a doctor when i already knew what i needed. The doctors are lovely, but the wait isn't really acceptable.
7 years ago (01-02-2018)