Tompkins Consolidated Area Transit

Of any public transport company I’ve had experience with, Tcat has been by far the worst. Drivers are always late if they can even be bothered to show up at all. Too many times have I been stranded and forced to walk an ungodly long distance in the biting cold because the bus just didn’t show up. Adding insult to injury, the drivers (when they do show up) are frequently unfriendly and mean. The only good thing I have to say is that the seats are fairly comfortable but that doesn’t make up for what is ultimately a failure of a bus service. I wish there was an alternative, because I’d definitely take it if there was
8 years ago (11-11-2017)

I have never had trouble with drivers or buses being beyond 5 minutes late, the buses will get you from A to B. The unfortunate thing is I have encountered problems on their website every time I've used it. I've tried purchasing fare and recharging cards and I'm stopped at every turn by error messages. The site never takes my password so I have to reset it to the same thing to gain access. If Im lucky and make it to the PayPal screen when purchasing fair I make the purchase and then get a cancellation error. If the website advertises riders being able to buy passed and charge cards online, I would appreciate actually being able to do so.
8 years ago (11-11-2017)

It's ok. Wish I could rate better because most of the drivers are great...friendly and close to on time. However, scheduled routes too frequently never show up. Maybe there aren't enough drivers, but why don't they just change the posted schedule for reflect that? I'd rather a bus that is scheduled to come every 30 min than one that's supposed to come every 15 but randomly skips.
8 years ago (12-10-2017)

Amazingly Great! I have been to so many countries but the city bus service here in Ithaca deserves 10/10. The buses are very well maintained and very neat and clean, the drivers are very cooperative and helpful and are ready with a reply to your question with a broad smile on their face 👏
8 years ago (12-05-2017)

This is one of the least user friendly bus systems I've ever used. One has to have all the street names, origins, and destinations memorised just to use their clunky internet site for godsake. Poor people's opportunity costs mean nothing to Ithaca.
8 years ago (24-07-2017)