Tim Hortons

Avoid this location. Found a long black hair in my iced coffee called to inform the manager spoke to rose the manager and her customer service was awful. Nobody there wears hairnets very unsanitary

my mom and I pull up to the speaker, and she politely mentions that her coffee doesn’t taste right. Not a big deal, right? You’d think she asked for a full refund, a handwritten apology, and the manager’s firstborn the way the employee responded. Instantly defensive, snappy, and full of attitude as if customer service wasn’t literally her job.nnWe pull up to the window, and instead of de-escalating like any trained employee should, she keeps going on and on on about how the coffee “should be fine.” Now, let me pause for a second my mom is a regular. If anyone knows what her coffee should taste like, it’s her. But this girl? Acting like she wrote the coffee bible.nnDespite the sass being thrown at her, my mom stayed kind. She even said she’d pay for the drink because she’s not trying to scam anyone she just wanted the coffee remade correctly. You’d think that would shut it down. Spoiler: it did not.nnInstead, the employee kept the attitude. And just when we thought we were free, as we’re driving off and my mom still manages to say “thank you” and “have a good night” because she’s a nice person, the employee snaps back with a loud, nasty: “WHAT DID YOU SAY?!” Like she was ready to throw a headset at our car.nnAs a former Tim Hortons employee, I can say with my whole chest: that was disrespectful, unprofessional, and downright embarrassing. If you’re going to serve coffee with that much bitterness, at least make sure it’s in the cup.

Received so much attitude from the elderly lady supervisor on the afternoon shift today because after I found 3 jalapeños in my cilantro lime chicken wrap and brought the wrap back up to the counter and was met with a combative attitude. After she acknowledged that those spicey peppers should not be there in the wrap she amazingly still asked what the problem was. As she scrunched up her face the warning her eyes. Never coming back!!! Like Wow !!!

As someone who doesn’t regularly write reviews. I thought this Tims deserved it. I’ve been to many locations and every experience has been consistently adequate. But the employees at this Tim’s really take it a step further. Super efficient and the friendliest employees I’ve ever met at any franchise location. This is my favourite Tim’s and I would recommend this location for your daily commute even if it takes a couple extra minutes because these guys make it worth it.

Great Tim Hortons.. Not sure why rated 3.7. Great ambiance, neat and clean. Staff and manager wonderful in service.