Starbucks

Stopped by Starbucks thus week for a Caramel Frappuccino, and it totally hit the spot! The drink was creamy, perfectly blended, and topped with plenty of whipped cream and caramel drizzle — absolutely delicious.nnService was quick and friendly, and the overall experience was smooth and enjoyable. A perfect treat for a sunny day or anytime you need a sweet pick-me-up!

Ongoing Issue with App Ordering and Unprofessional Staff ResponsennI’d like to raise a concern regarding a recurring issue with the mobile ordering system at your location.nnFor several Sunday mornings in recent weeks, ordering ahead has consistently been unavailable through the app. Last week, I noticed other customers were also asking about it, and staff informed us that the app was being turned off because the store was too busy.nnWhile I understand that peak hours can be challenging, disabling the app entirely is not an ideal solution. This not only negatively affects customer service, but also creates confusion — especially since app unavailability can suggest the store is closed or experiencing equipment issues. A more appropriate approach would be to adjust pick-up times, rather than making the app - and the store - appear unavailable.nnThis morning — Sunday, October 5 — I called the store to inquire once again why app ordering was disabled. Unfortunately, the staff member who answered was extremely rude, stating, “There is a reason why the app is off,” before hanging up the phone.nnI find this response unacceptable and unprofessional. I hope this can be addressed appropriately with the staff, and that a better solution can be found for managing busy periods without compromising customer experience or communication.nnThank you for your time and attention. I look forward to your response.

Amazing service from Mackenzie today. She was so helpful she made my day. The app was glitching and she made me the best birthday drink I've ever had! Thank you for being so good at your job!

5 Stars for Fernando! I brought in cash, and realized I didn't bring in enough change for the coffee cake, so i ordered a cookie instead. Fernando immediately said he would cover the 15 cent difference I was missing. That is the type of customer service that is hard to find nowadays. Not only going above and beyond, but just being such a pleasant man, and you can tell hard working. You're lucky to have him! Give that man a raise!

Have had a few bad experiences with this specific employee where she was overly rude to my group with attitude and unnecessary rude remarks. Foods fine but it ruins the mood.