Tim Hortons

1 star because 0 isn’t an optionnnThis Tim Hortons is an absolute joke. We got two coffees and two bagels and somehow had a $25 bill. They made sure to charge us for extra bacon, extra sauces, and then didn’t even bother giving us what we asked for. What we got was sloppy, wrong, and a sad excuse for food.nnThe staff? Completely clueless. It’s like they’re competing for “World’s Worst Service.” Allergic to competence. No attention to detail, no care, just blank stares and a bill that makes you feel robbed. Honestly, how do you manage to screw up coffee and bagels? That’s literally your entire brand.nnThis location is proof that not all Tim Horton’s are created equal, some are just black holes of mediocrity where money, time, and sanity go to die. If you enjoy overpaying for food made by people who don’t care, this is your spot. Otherwise, save yourself the headache and go to ANY other Tim’s in town.

Today I ordered a slow-cooked chicken wrap at this location. I briefly used the washroom, and when I returned my order was ready. The staff member did not acknowledge me, avoided eye contact, and placed my food on the staff side of the counter instead of handing it to me or placing it on the customer pickup counter. This is not acceptable customer service. The interaction felt dismissive and unprofessional, and as a result I chose not to accept the order. I expect better service from Tim Hortons.

These guys are amazing!! I went thru the drive thru and was gone in no time. In fact, they had my order ready by the time I got to the window. The staff are all super friendly and it appeared as if they were having fun and enjoying their jobs. What a wonderful experience it was!!

I bought two everything bagels for the breakfast with some add ons - on the bagels to make my day happy with the breakfast. We got our bagel with missing items in that and when just i went to show it to the cashier then she opened the wrapper and touched my food to see that with her bare hands and then she was too rude with me. Then she called her manager , she checked cameras and show me the paused video that no one is touching your food. After that one guy came outside from the office and he was like are you guys leaving the store or should i call the cops for you. This is how you do customer service, you call the cops for your customers even if they are nice to you and just complaining about the mistake what you have done and even not accepting the mistake. Even I am working in food industry since years and I know the rules. I just threw away my food in the garbage and it was really bad experience i have ever had with this Tim hortons. I would never recommend this store if you want to make your day better.

This place sucks bottom I went to order an small coffee for my dad and 10 old-fashioned plain Tim bits but I get ripped off when getting my refund because they didn’t have the plain because they gave them to someone else. Also they were yelling at each other and they do not have full trainings. One does not know how to get a refund.