Tim Hortons

Employees just talk with each other after 11pm, ignore you, have no bakery items or food items prepared. What is even the point of having a 24 hours tims when the employees just slack and ignore you at the front counter until you yell at them? No discipline plus they have erased their names from their name tags, so we can’t complaint? The worst tim Hortons experience ever. Would not visit, would tell my friends to not visit.

They need to work on their service. Came in morning, worker walked away from counter, talked to others, then went to back. Waited several minutes and then had to leave because they were taking too long to even take an order. They weren’t short staffed, store and drive thru was not busy at all. The Tim Hortons app should have a contact us section, or a section that allows for users to review the location and it’s staff service.

I ordered a roast beef sandwich. All the ingredients in my sandwich were placed on only half of the bread. I ate empty bread with my first bite. When I opened it, I saw that there was less beef than usual. This is my first time eating at this location. It was incredibly bad. The lettuces were blackened. It was a woman who prepared this. I don't know, it sucked. The male cashier was a little surly but that was okay. He gave me my coffee quickly.

The costumer service was horrible, the waiter cursed us in her own language when our phone didn't work the first time we tapped it. And the whole thing didn't last more than 1 minute but she cursed us and talked really rudly and without an attitude. The waiter was an old indian woman and I hope she can be treated the way she treated us. Please use better staff this isn't how you treat your costumer. And also U got a wrap and the wrap is way smaller than how it usually is. But mostly it was the costumer service. We ordered from the drive thru.

There was a challenge with washrooms. The lady washroom was closed, and it seems out of order without any sign I found out after 5 min waiting and I asked from an employee and she mentioned to use men's washroom, and it opened upon request of a guy maybe lady's washroom was employee only. The men's washroom did not have paper, I requested paper, and the employee just showed me the paper I used for coffee, so there was not any toilet paper. :/ Then I found a bigger problem because I locked for over 5 min in the washroom, and there was not any alarm to inform others. So, before using the washroom, check everything and have your phone in the washroom :D