Tian Bao Travel (Compass Holidays)

More acceptable establishment as compared to the one near Leslie and hwy 7. Even when busy, they kept a easy going and demeanour.

One of the worst customer service they keep you waiting and then cut the line on you , terrible company

VERY GOOD SERVICE!

Air tickets to China

Translated by Google The itinerary is well arranged, the attractions are dense, the food is good, not to mention the accommodation. The driver Jim is very responsible and a gentleman. Our tour guide Benjamin has a strong sense of responsibility, excellent leadership and execution, and is very humorous. I am very glad that I chose this travel company, and I am also very lucky to meet such an excellent team. I will recommend it to my friends! Original JimBenjamin

Translated by Google The best tour company in Toronto. Price concessions, professional service. Especially the service of Chinese air ticket and bus tour is fantastic. highly recommended. Original

Translated by Google It's not this branch, but I contacted Tianbao customer service. I haven't had time to write a review. It just happened that this incident was completely over two weeks ago. I want to write down this experience, and I will never trust this travel agency again. The matter started with the airline ticket to Yellowknife with Tianbao last year. At that time, I entrusted this travel agency to help book a five-day group plus round-trip air ticket. I thought so at the time because I believed that the travel agency would be able to arrange the pick-up and other matters together. As a result, we returned to the airport and found that the flight was supposed to be for Air Canada at noon on December 30. The travel agency booked the air ticket for October next year. The airport said that this was the travel agency's mistake, and they could change the ticket by calling the travel agency. I called the travel agency and the staff said that they could have helped to change the ticket, but because it was a public holiday, I had to pay in advance by myself, and I would discuss the compensation with them later. I asked if they would take full responsibility for the matter and answered the phone. People are hesitant to say that you can only buy tickets first, and their manager is not there. At that time, the originally booked flight at noon cost more than 3,000 dollars. The travel agency said that it was absolutely impossible. You should buy the westjet after 8 o'clock in the evening. That flight was about 1,300 for two people. There was really no other way at that time, so I bought the ticket with my own money. In addition to the flight delay of two hours, the two of us waited for 10 hours at the desolate Yellowknife Airport. Because we bought the wrong ticket, the no-show insurance could not compensate. After the New Year's Day holiday was over, I started to contact the travel agency about compensation. The person who made the oolong is also the president of the travel agency, and as a result, he has no corresponding rights and abilities when making compensation. The first reason the travel agency gave me was because it sent me an email after booking the flight, and I should be responsible. For the 1300, they thought that if they had booked the ticket at the time, it would have been $300 higher than the price they told me, and my ticket back from Yellowknife could be rebooked before it expired. It was worth $350. They were only willing to Compensate 600 yuan for the gift card of Tianbao Company for re-consumption. As for the missed flight or something, they will not pay any compensation. terribly sorry. First, you told me how much money and what kind of ticket, and I would pay you. Now that you're done, tell me you're wrong. The things you want are more expensive. You can only pay for this part of the money yourself. If I knew that I won't buy it if it's expensive, okay? Second, I didn't have any plans to travel, so I couldn't use this ticket. Besides, I'm going to take a plane, not necessarily Air Canada. Can you count it as compensation if you force it into it? Third, I gave real money in cash, why did you return my gift card and spend at your company, do you have confidence? At that time, this result made my mother very angry, and she had no sincerity to suffer back in vain, so I called them and complained again, and saw many parties. The final result was that I could refund cash, but I could only refund 651. After long talking, I really promise to give you the lowest price lower than the outside price when you book again. I feel that this matter is really very annoying, I am not satisfied with the result but I don’t want to waste more energy on this matter, so I agree to compensation. Finally, it took a long time for the account to arrive, and the money arrived on February 28. Originally, maybe this is the end, but at the right time in the middle of the year, I suddenly decided to go to the United States with my parents to visit relatives. I remembered that we still have a $350 Air Canada credit that can be changed, and I also remembered the sincere attitude of the president last time. It must be a good discount, so I asked my parents to contact this travel agency. Later, the ticket was booked, but the agreed 350-dollar credit was finally deducted from this and the 2,000-dollar air ticket was only 60 yuan cheaper! I spent more than 1,000 yuan on the air ticket at the time, and you told me that it was only worth 350. Isn't it supposed to have already counted the various expenses that need to be deducted? Isn't it obvious that you feel too lazy to settle accounts after so long? The later flight tickets were not booked. We asked the airport close to the city to book a distant flight for us. We wanted the morning flight and booked the afternoon flight. When we booked the basic economy class, we didn’t inform us, which resulted in an additional three payments. Baggage fees, but that's what my dad said I didn't want to look into without hearing it. But really disappointed with this travel agency. Original 123030008westjet130010 email1300300350600 651. 28 350credit350credit60350 basic

Translated by Google Set free travel, the price is lower than other travel agencies Original