The UPS Store

It is said that the extra mile is a lonely place because not a lot of people bother to travel it. Not the case for this place and the Manager GD. I brought a large set of blue prints that I had already failed to print at 2 other places under an ugly deadline and GD said he could get it done even though the store was obviously very busy and closing was at 6:30 this was at 1:30 and the special printer was going slow due to an unknown issue. When I inquired he said "i will get it done". Store was closed now for over an hour and there in the window is GD hammering out my plans. Deadline met, thank you GD and the Airdrie UPS store. Respect and gratitude.

Says open at 9am. Been here two days this week at 9:10. No one home. Terrible. People lined up here.

You delivery guy lies. I was at home and received no notice he was here. My apartment is less than 100 ft from entering

The staff and the manager was super friendly and very understanding. I had 2 incidence that I tried to mail the important document to China. I tried Canada Post first. even though the staff in the post office are very nice and polite but not only they have so many restrictions and they can not guarantee the delivery time and they are way more expensive and they have operation down time from time to time. also if I sent as priority mail if they are unable to deliver to the person I will get forced to charge the return shipping which close to $100.00 but when I went into the UPS store, they were polite and answer all my question and concerned and they gave me an educated suggestion not only I have my important document delivered on time and earlier than the priority shipping in Canada post but also It is cheaper. I understand that for some people, this operation time is not very convenient. But in my case, today I arrived the office 3 minutes after they closed down the shop , the manager still came to the door greeted me. I was totally prepared that I will have to come back the next day but he welcomed me into the store after he heard what I want to do and still take his time to answer all my questions like the normal business hours. and their price still cheaper than Canada post. I am sooooo grateful and impressed for their caring nature and I felt I have to tell everyone about it! I will for sure recommend everyone I know in town. if you have important document need to sent overseas and you want to get it to the destination fast and secure, this store is your best choice !

I had to drop off a parcel to be shipped. It turned out that there was an issue with the paperwork and the manager was so helpful! I don't know if I'll have a need to use these guys again, but I wouldn't hesitate! They were great!

they need to update their timing.

I have no idea why this place only has a 3 star rating. I've been dealing with the most ridiculous package situation ever and one of the gentlemen who works here is bending over backwards to help me with it. Not only did he remember me and my name/the package I was sending, but when it turned out that I was given the wrong address and had to change it mid-shipment, he was helpful with that, and then when for whatever reason the address wasn't changed on the American side, he made sure to follow up with them and see what was going on without me having to come down or repeat any of the information I had already given. They're really proactive and helpful at this location and I'll 100% be using them again. Stellar, above and beyond helpful employees.

My wife used to bring her business here all the time. Today she was sending an item for me with a prepaid shipping label- the man providing service decided they wanted to complain to her about how they don't appreciate helping her because they aren't making any money off the current transaction however not so politely. Terrible customer service- clearly not about making the customer happy - everyone is simply a transaction and they clearly don't mind making anyone's experience a poor one. And the reply from UPS seems as though you are trying to justify being rude. The customer service should be there to help and avoid making any experience an unpleasant one. Try to convince me that being rude in that circumstance was justified.

5 feet from my door, with the street in full view of our front window, for the entirety of the delivery window. Your driver blatantly lied about a delivery attempt that never happened. You had one job!

Horrible customer service. I got a tracking text saying my package was at a pick up point. Ready to be picked up. And the man refused to even look and see if my package was there, he said if the was "no address given on the pick up text your package isn't here. Just wait they might try Re deliver it." When I asked if he could look he said "no its not here"...