Staples Airdrie

Glad that we in Airdrie don’t have to drive all the way to Calgary to get Staples stuff! Friendly staff, easy parking. Stock full always!

I am incredibly disappointed with the service we received at Staples during our recent visit for printing services. From start to finish, it was one of the worst customer experiences we’ve ever had.nnInitially, a younger sales associate tried to assist us with our printing needs but wasn’t able to help completely, so she sought assistance from an older colleague. Instead of working together to find a solution, the older associate was extremely rude—not just to us but to her coworker as well. He simply handed us a piece of paper and a set of instructions, as if to say, “Figure it out yourself.”nnWhen we went to the self-service area, another associate loudly asked, “Who are the ones that need print help?” We explained that we’d been given instructions for self-directed printing, but that didn’t stop the experience from getting worse.nnWe printed off two copies of our document, and they came out completely wrong. The size was incorrect, and a noticeable line ran through the middle of the photo. Frustrated, my wife and I decided to leave. Before leaving, I approached the associate to let her know about the issues we experienced. Her response? Dismissive and unprofessional. She said, “Well, that’s the nature of the beast.” I asked for clarification—was this an issue with the printer or my file? Her answer: “Yeah, sometimes the printers do that.” No apology, no attempt to resolve the problem, just a shrug and the implication that we should deal with it.nnThe entire experience made us feel unsupported, frustrated, and completely undervalued as customers. It was painfully clear that the staff were more focused on closing the store in 30 minutes than on providing decent service. Two minutes of genuine customer support could have made all the difference.nnUltimately, we left Staples and went across the street to another copy and photo lab, where we had an excellent experience. It’s safe to say we’ll be taking our business there in the future. Staples has lost us as customers, and we won’t be returning after this dismal experience.

Nice big store. Clean. Well organized. However …. I have yet to have a positive customer experience. Angry bitter staff. Today I was just trying to get a question answered and was dismissed by an employee who then walked away and seemingly got angry with my question. Should have been a routine simple yes or no. I have yet to leave this store happy. I’m not angry. Just amazed that these employees remain employed.

I cannot say enough good things about this staples location! The staff are absolutely wonderful! I needed to print a photo last minute a few weeks ago and one of the employees helped me print one in less than 5 mins. Which sounds simple enough but he made it incredibly easy for me and was so friendly about it. The other two employees at the till were just as awesome and helpful too.

Amazing Employees!nnWith Canada Post Strike Situation and People trying to pivot with Shipping options this close to Christmas, the employees here are doing a fantastic job! I have come in a few times to get Amazon Returns done and every time I’ve attended, I’m assisted as soon as possible and it’s done with great Customer Service despite how chaotic and overworked they must be. Great work!