The Deck Store

you can definitely tell even by the "Responses from the Owner" That these people are so incredibly condescending and full of themselves. I just read the reviews of the Calgary store and same thing. This place seems like the staff and management don't really care about the customers or business. It blows my mind to read the stuff about the management. Thanks to these honest reviews, I will not be going to the Deck Store after all when It comes to anything to do with my deck. Its places like these that I am glad for Google reviews, they save me time and stress. Dear Deck Store, get your stuff in line. You just lost a potential customer because of how poorly you seem to treat the people who try to be your customers
1 7 years ago (12-02-2018)

Just had a new hot tub installed and had an issue with a pad that had many different slopes. Warren spent lots of time assessing the proper materials required and the reasons for it. I decided to hire a contractor for the installation recommended by The Deck Store. Norie Christian of Completely Custom Carpentry did an amazing job and in record time …… my place was left clean. I would recommend both
5 7 years ago (23-09-2017)

Purchased all my decking material through the store manager. I have never received such terrible customer service in my life. Never replied to one email that was sent. And talks down to you as if you owe him something. Expected 10 times better customer service especially from the manager. Other associates I dealt with were friendly but still never received anything close to the associates customer service from the manager. Will not be back ever again.
1 7 years ago (30-10-2017)

I have own a small company in which we had a high end deck to do for a client of ours (30000 in decking materials). We received our first order no problem. Our second order took nearly 3 months to get to us. The Deck Store Edmonton wouldn't call us with updates, or try to go about finding alternate solutions. In the end, we received part of our 2nd order. We were refunded (surprisingly) for the part that they could not provide due to the fact that their account was on hold with the wholesaler. Needless to say we got in touch with another company similar to the Deck Store and we had our material within 2 days. Lesson Learned= Go with anyone but the deck store, their customer service is very lacking and they don't seem to value your business. They get 2 stars because they got our first order to us at least and they refunded us what they couldn't come through on.
2 7 years ago (14-12-2017)

I purchased a Fiberon PVC deck package from them that was estimated by one of their staff, who was no longer working there a month after purchase. Over the course of the summer I constructed my deck and started to realize that I was sold boards for certain locations that could have been shorter boards to reduce waste. Luckily, some of my boards were back ordered and I was able to adjust some of the boards accordingly. However, I was also left with 3-4 boxes of specialty screws that I also did not need and still a number of boards. Their return policy was clearly stated upfront as is their disclaimer of responsibility over material estimates. As it took me a few months until I fully realized what was left over, they did not take the product back. I can understand not wanting to take boards back that would likely have to be stored outside and there are no guarantees that I kept the boards in good condition. What I disagreed with was not taking back approximately 400$ worth of screws in only 4 boxes. I would have already had to pay a 15% restocking fee anyway, and the screws were in mint condition. They were also generic to any deck colour. If you go here, make sure you do the estimate yourself and estimate carefully. Also, though this place caters to do it yourself, if you plan on taking an extended amount of time to complete your project, go somewhere with a more forgiving return policy. The materials they sell are good products, but if you make a mistake, you will likely be on your own once the return window passes. UPDATE: Thanks to Warren who was able to get my extra small hardware back and save me some money. I have changed my rating to a bit higher than original. I do stand by my statements regarding making sure the estimate is accurate before buying, especially if you will not be finished within their return window. At the end of the day, the product they sell was good quality, they did help out a lot with estimating and planning, and, most importantly, the deck looks great.
4 7 years ago (29-09-2017)