The Home Depot

I would love to give Sarah in appliances 5 stars. The rest of the staff never looked at me once. 3 workers down one aisle, not one acknowledged me. I've worked retail in big box stores as a manager so service is a big thing to me. I was in that store for about 45 mins before I was helped. Sarah was wonderful. For only being there since August, her knowledge was great, her personality is awesome. she went over everything I was looking at and even showed me her favourites. Very engaged.
8 years ago (17-01-2018)

I usually love coming to this location as it's close and typically has great service and all the essentials I need. However, I recently ordered a window here and it is now becoming problematic. I was told it would be a 2 to 3 week delivery for pick up, at three weeks I called and was told it would arrive in another week. Three days after the expected ETA I am unable to get a new delivery date from the staff I call, I was told the manager would call me back but have yet to hear from them, and when I insisted that I need an ETA as soon as possible in order to insure my project time line would stay on track, I was told they might call back next week if they hear something. I planned for a week or two delay in the delivery, but now it looks like my renovations will be held up for months if my schedule on the window is not met. Had I known this would take so long I certainly would have shopped elsewhere, and I encourage others to be skeptical of expected timelines when dealing with Home Depot. More frustrating however is the lack of interest from the staff which has up to now been far more helpful.
8 years ago (17-11-2017)

If it were just one thing I wouldn't bother writing this we all have off days but this store consistently has service and stock issues. The manager is mediocre at best. The worst is the girl at the service desk. Stood there waiting for about 10minutes before she bothered to acknowledged me. There is ALWAYS a problem here. Go to another home depot and let their declining sales tip off head office because nothing else seems to work.
7 years ago (04-02-2018)

Worst Home Depot in Edmonton!! They really need proper training on service. They seem to have higher prices on seasonal items from other Home Depot stores, which I still don't understand cause they are not independently own.
8 years ago (28-12-2017)

Been here a few times. Once I needed PPE. Nobody knew what I was talking about but they asked around and looked it up on their computer which was really helpful of them :) The other time I was there the woman showed me where to find something right away. While I was looking at options another woman came and asked if I needed help. Very good location!
8 years ago (15-10-2017)