TD Canada Trust

There was a long line at the Lynn Valley TD branch and some difficult customers were up front. Matt Hutchinson appeared to be coaching a newer employee and the other girl working was a flat out pain to be around. She was rude and quick to the point, completely ignoring customer service. The scanners weren't working as well as the pin pad machines. Matt was juggling multiple jobs at once but was calm under pressure and provided upbeat and memorable service. I was told I could not be helped by anyone in the branch and I had to call TD. This seemed incorrect (especially because this woman was not understanding me prior to this request), but Matt was very busy and I didn't want to fight this customer service representative and disrupt the flow. I sat down in the lobby and called TD. After I got off the phone and the line was gone, I went up to Matt and asked him to scan 18 pages (unrelated to TD) for me and send it to my email. He said he didn't know how to do that, but he was sure he could figure it out. I knew the other representatives would not go the extra mile to make a happy customer like Matt H. did for me, and this is why I chose him. I asked him about his day and he told me about the technical difficulties he had just resolved. He truly made my day and I was very glad to see such strong work ethic and a consistent good-day attitude, even when everything was going haywire.
7 years ago (27-03-2018)

I don't understand this branch. I'm generally very happy with TD but unfortunately this is my closest branch and every time I go there is some kind of hassle. The vibe of the staff is weirdly uncomfortable. Not sure if it stems from management but I avoid this branch altogether now as I find it's just not worth the hassle. The only positive is I guess many people feel the same way...there are never any customers in the bank, so no line ups!
8 years ago (20-03-2017)

Friendly helpful staff. Never too busy.
8 years ago (28-10-2017)

TD is a major financial supporter of the Tar Sands and Kinder Morgan pipelines, all contributing to climate change. Take your business somewhere else.
8 years ago (29-10-2017)

Clerk was friendly and easy to deal with.
9 years ago (20-04-2016)