Taggart Family YMCA-YWCA

The customer service staff are generally nice, however the manager is always micromanaging them when she is around. The sauna is open for two weeks at a time before another issue arrises with it. Yet they endlessly blame the members for pouring water on the element or breaking the panel and they take minimal action to prevent these problems from occurring. A couple months ago something was put in place to protect the control panel but have not thought to put a metal protection over the coil to stop the water issue. The equipment inside is nice but a lot of the cable machines and attachments have seen better days. The pool area is great and the life guards are very kind. The management unfortunately knows that they have the monopoly on the centretown area for a fair priced gym with these amenities Changed my rating to one star because the staff and management can’t even answer questions about when their equipment will be fixed

The Ottawa Y is filling a critical role in helping many people with help finding housing and providing additional support in the areas of substance dependency, and/or mental health. All of Ottawa can be very proud of the good work the Ottawa YMCA is providing our community.

Okay. I am rating as I am going there till now with no difficulty. I was going two days in the swimming lesson for my and found it is not good for a kid who had no previous experience of water. My son was even not going to water and the instracter do nothing for those kinds of kids!!! Therefore, I just started to teach my Son and now he is doing well. Going to the pool and learning!

Sauna is not working since November2024 and now it is more than 4moths! I paid also for the sauna as a part of my YMCA membership service and they did not provide it to me, also no refund, no excuse, even no possible to cancel immediately! When I signed up, it was told to me the Sauna will be fixed very soon, for sure not later than a month! And after 4months of waiting the management can not say when the Sauna will be start working again???

Good location, very helpful reception, always impeccable service; good selection of workout machines in the gym.nNice swimming pool, very clean changing rooms accessible and suitable to people with disabilities and people with small kids. I am not using all the available facilities and activities, but there are plenty of them for all ages and all tastes.