Swiss Chalet Rotisserie & Grill

Sorry to say, last night's dining experience at the East Hamilton Swiss Chalet was very disappointing. I had actually called earlier in the day and asked if I could reserve a table, as we were out to celebrate my girlfriends mothers birthday, but was informed by the gent that answered the phone there should be no problem with seating, as Tuesdays were usually a slower night. We arrived promptly shortly after 6pm, were seated quickly, and placed our orders. A larger party of 6 arrived after us, and received their orders before us... when we questioned the delay, we were told that it was because the 'pasta (pesto) dish one of our party had ordered took more time because of the pasta' ... so, we then expected steaming hot food... only to be disappointed.... the pasta dish was cool, the ribs ordered by the birthday girl were not hot enough, my lady's order was 'ok' by her words, my own order of '1/4 chicken dinner white meat with a garden salad' came out as a very inconsequential, barely identifiable part of a chicken, with a green salad, no dressing, and no fries. Needless to say, all in our party were displeased, and, sadly, what was to be a celebratory birthday dinner, turned into a disappointing occasion. Due to time constraints and a medical appointment for the birthday girl, there wasn't time to complain, send stuff back, or deal with it on the spot... even desserts had to be packed up to go.
7 years ago (14-02-2018)

I placed an order over the phone for call ahead pick up. I found out when I arrived that the agent on the phone put my order through and then cancelled it. The supervisor working at the time was really great about getting my order made quick and apologized for the inconvenience. Threw in a little extra. She went above and beyond in her customer service and I commend her for that. Was greatly appreciated and was out the door in five minutes. I saw all the staff working very hard to get the orders out quick. She made a not so great experience great again. Highly recommended. The food was delicious.
7 years ago (18-01-2018)

My family loves Swiss Chalet. We've been to numerous locations and the overall experience and food is great. Today, January 1st 2018 - the food and service was excellent, however I've rated three stars for the total lack of consideration for the people sitting and eating under Christmas decorations in the main seating area. Removing decorations from lighting and walls and having the dust fall and float around and in to everyone's food is simply not acceptable. Saving the removal of decorations for after the store is closed would probably have been a better idea.
7 years ago (01-01-2018)

We go often. Never been disappointed. We have gotten to know many of the staff, in particular Maria. She has been there a long time, she’s great. Food great, best tossed salad in town. The staff works very hard to see that we get good service.
8 years ago (14-12-2017)

It's a par for the course Swiss Chalet. I find the service at rhis franchise a little scattered and inconsistent. Basic fare here (1/4 chicken white with fries) is a reliable favorite of mine. Restaurant is spacious and clean.
7 years ago (10-01-2018)